DIRECT SALES CALL CENTER AGENT

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Hellas, part of Inchcape’s global network. 

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Inchcape Insurance team is seeking for a Direct Sales Call Center Agent to join our team in Athens. 

What you will do

• Handle inbound and outbound calls to potential customers interested in Toyota insurance products
• Manage customer claims, renewals for insurance, including quotations, alternative offers, and coverage checks (e.g., vehicle value, discounts on codes handled)
• Issue new insurance policies for partners
• Develop new customer portfolios through promotional activities
• Monitor payments and follow up on outstanding balances
• Maintain records of roadside assistance policy renewals
• Ensure excellent customer experience through personalized service and expert advice
• Contribute to overall team success by sharing best practices and supporting colleagues
• Provide feedback to management regarding customer preferences, market trends, and potential improvements

About you

To be successful in this role you would need:

• 3-5 years of experience in relevant role
• to be an excellent communicator and collaborator
• Fluency in English language (both written and verbal)
• Knowledge of MS Office and familiarity with systems & tools
• Customer Centricity, organizational and sales skills

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension plan
• Annual Bonus
• Monthly Vouchers 
• Teleworking allowance
• Hybrid working scheme
• Inhouse canteen
• Employee discounts on products & services
• Continuous learning & development opportunities

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Read more  here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us
Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

Inchcape Hellas is member of Inchcape Plc Group of Companies, and the market leader in Greece representing TOYOTA Motor Corporation products under the brand names of TOYOTA and LEXUS for over 30 years, striving to provide ultimate customer experience.

Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.