Officer-Customer Care

Responsibilities:

• Make outbound call for Service Reminder and invite customers come back for regular maintenance
• Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
• Maintain customers’ loyalty through telephone contact
• Work with internal departments to reply customers’ enquiries
• Monday to Saturday, 9am to 6pm, 5-day work week
• Work from Home arrangement after completion of probation 

Requirements:

• Minimum 1 years of experience in call center operations or customer service
• HKCEE / DSE or above
• Fluency in spoken Cantonese, Mandarin and English
• Proficient in PC software applications including MS Word, Excel and Chinese Word Processing
• Good telephone manner
• Proactive with good problem solving and customer service skills