Officer-Customer Care

Responsibilities:

• Make outbound call for Service Reminder and invite customers come back for regular maintenance
• Identify customer’s needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handling
• Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
• Maintain customers’ loyalty through telephone contact
• Work with internal departments to reply customers’ enquiries
• Monday to Saturday, 9am to 6pm, 5-day work week
• Work from Home arrangement after completion of probation

Requirements:

• Minimum 1 years of telesales experience in call center operations 
• HKCEE / DSE or above
• Professional qualification with IIQAS Paper 1 to 2 
• Fluency in spoken Cantonese, Mandarin and English
• Proficient in PC software applications including MS Word, Excel and Chinese Word Processing
• Good telephone manner
• Proactive with good problem solving and customer service skills