LEAD SALESFORCE FUNCTIONAL CONSULTANT

LEAD SALESFORCE FUNCTIONAL CONSULTANT

Location: Colombia

Job Details: Remote

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Digital experience platform is seeking a LEAD SALESFORCE FUNCTIONAL CONSULTANT to join our team in Colombia - Bogotá. In this position, your purpose of this role is to lead the day-to-day operations of the functional Salesforce team. Serves as a functional point of reference within the team, guiding peers, representing the team in meetings with other markets, and ensuring compliance with service levels, production delivery quality, and best practices. This role is key as the visible face of the team during their working hours with an active collaboration with other areas.

What you’ll do

• Act as the main point of contact and represent the team in meetings with local and global markets or stakeholders.
• Guide and support team members in resolving technical or functional blockers, fostering collaboration and skill development.
• Coordinate proper documentation of implemented solutions, ensuring traceability and knowledge sharing.
• Act as a functional team ambassador in cross-team collaboration spaces, ensuring alignment and operational continuity.
• Hands on experience working in agile environment and experience in Digital delivery in a matrix environment
• Experience in gathering, defining requirements and the creation of all related documentation (Epics, user stories, tasks, and acceptance criteria)
• Knowledge of Agile principles, Lean principles, Kanban, Confluence, JIRA
• Ability to communicate effectively and influence your team and stakeholders
• Digital practices/ideas to bring to the table and not be afraid of challenging the status quo
• Execution of workshops, discovery sessions and requirements gathering using Design thinking is desirable
• A creative and innovative mindset and dynamic nature.
• Work with regional Business and Digital Leads, Solution Architects and Product Managers to gather requirements, prototyping, architecting and implementing/updating solutions
• Write and/or review functional and technical requirements specifications for the implementation
• Work closely with the teams at DDC (Colombia, Chile, and Philippines)

About you

• Four-year university degree or college diploma in the field of business, computer science, or other related course
• Strong knowledge of the Salesforce ecosystem (Sales Cloud, Service Cloud and Experience Cloud)
• Familiarity with Business Units, Shared Data Extensions and Salesforce Reports.
• Desirable studies or courses on:
  • Design thinking
  • Agile methodologies
  • BPMN
  • Business process design
  • Business Product definition (oriented to applications)
  • Communication skills
• 1-2 years of experience in business analysis / product management
• 3+ years of experience working with Salesforce.
• 1-2 years of extensive experience gathering complex requirements, documentation, analysis and validation
• Participation in production deployment cycles and quality validation processes.
• Direct collaboration with business users or global teams.
• Good stakeholder management skills with the ability to manage up and down
• Good written and verbal communication skills
• Ability to write & communicate business models/processes, implications, risks, dependencies and results.
• Knowledge on tools like Jira, and Confluence.

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry

Start your journey

Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role