NCI Operations Engineer Associate

About The Company 

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. 

Our diverse global team of over 18,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow 

The Digital Delivery Centres accelerate Inchcape’s digital journey by positively impacting the business and its customers through innovative and essential technological solutions. 

Through our top talents, we support the mobility of millions of people globally through the power of digital technology. 

Purpose of Role: 

As an NCI Operations Engineer Associate, you will support and maintain services across Inchcape’s global infrastructure, collaborating with regional, global, and DDC platform teams. This role is ideal for recent graduates with a passion for IT operations and infrastructure, offering hands-on experience in data center, cloud, and network services.

Job Role and Responsibilities: 

• Scope & Service Delivery
  
  • Provide support to internal operations in DDCs (Colombia and Philippines).
    
  • Deliver services to Inchcape markets globally (UK, Europe, Africa, Americas, Asia Pacific).
    
  • Participate in projects and integrate new services into support operations.
    
  • Operate within data center, cloud, and network environments.
• Strategy & Planning
  
  • Contribute to process improvements and policy implementation.
    
  • Collaborate with engineering, applications, and database teams to ensure system reliability and scalability.
    
  • Monitor services and hardware performance.
    
• Operational Management
  
  • Respond to customer escalations and manage ticketing tools.
    
  • Implement digital workflows for NCI service support.
    
  • Monitor system performance and generate reports.
    
  • Support identity management and infrastructure operations.
    
  • Provide guidance to junior team members.
    
  • Manage and support the Office 365 environment.

Qualifications: 

• Education
  
  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
    
• Skills & Experience
  
  • Knowledge of IT infrastructure and virtual machine operations (e.g., patching, backups, monitoring).
    
  • Familiarity with Microsoft Office 365, OneDrive, SharePoint, Teams (Level 2 support) – desirable.
    
  • Understanding of support processes and systems development life cycle methodologies.
    
• Personal Attributes
  
  • Strong decision-making skills in high-pressure environments.
    
  • Excellent communication and documentation abilities.
    
  • Self-motivated with a customer-focused mindset.
    
  • Capable of conducting research and presenting findings.