Apprentice Service Advisor

Date: 29 Nov 2023

Location: Portsmouth, United Kingdom

Company: inchcape

Apprentice Service Advisor

Porsche Portsmouth

Apprentice Salary: £14,610


Does being an apprentice at a global automotive retailer appeal to you? Do you want to be trained to high standards by leading automotive brands? Are you ready to embark on exciting journey in a business going through an exciting period of transformation?

If you’ve answered yes to all of the above, look no further, we’ve got just the opportunity for you!

We’re on the lookout for an Apprentice Service Advisor.


Our Porsche division is a brand fuelled by the passion to create the ultimate customer experience. As our Apprentice Service Advisor you can help us to do just that. We’re looking for the next generation of exceptional people to be part a growing team that delights our customers.



The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customers experience which in turn, will encourage their continued loyalty.

This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.

Every day is different within our Service Department, so you will have a varied role. Some of the day-to-day duties include:


  • Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
  • Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims – don’t worry, we’ll train you on all of these!
  • Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience
  • Upselling: Promoting the sale of accessories and service plans – again, we’ll teach you how to do this.

We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship – a fully qualified service advisor!


Training provided:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.


Qualifications received  

On successful completion of this 16 months programme you will receive the following:

Level 2 Customer Service Practitioner Standard
Brand specific certifications

Minimum entry requirements

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and Science.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.  

'Equivalent' grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland)


In addition to the excellent training & enhanced apprentice salary, we also offer amazing benefits including;

  • 25 days annual leave, including bank holidays
  • A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
  • Life Assurance – we give you the peace of mind when you need it most
  • Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work
  • Employee Discounts with The Showroom – make your salary go further with the
  • Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
  • And much more…

Please note:

For our apprenticeships, our training providers manage the recruitment for us. If you are interested, please do apply and we’ll redirect you to our provider for the recruitment process to start

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!