Parts Retail Manager

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

SUMMARY

The Parts Manager is responsible for running a profitable and efficient parts department. You will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising, while contributing to an amazing customer experience.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Forecast goals for the Parts department and ensure they are met.
• Identify and maintain parts selections and inventory that meets demand.
• Manage the business in accordance with Inchcape, and manufacturer requirements and processes.
• Analyze and determine any shortfalls and develop an action plans to improve performance.
• Drive the business through a high-level of involvement in the day-to-day operations and track the daily gross sales of parts department
• Reconcile and report shortages and/or damage
• Reconcile parts/warranty return reports
• Compile and analyze monthly management reports
• Maintain tight control over parts inventory
• Coordinate parts marketing
• Calculate and submit monthly obsolescence reports
• Engages and motivates the team to achieve key goals, performance expectations
• Coach and challenge employees to maximize performance, embrace change, and anticipate customers needs
• Attract, develop and retain the very best talent for the business
• Manages and mentors staff, including recruiting/hiring/ discipline/ termination  of all employees, and ensuring ongoing training/education
• Ensures people and department are compliance with all applicable federal and state laws and all company policies that affect service department operations, such as hazardous waste disposal, OSHA right-to-understand, etc. department
• Creates and drives a culture of exceptional customer experience and sets a clear vision and goals for the Parts team to achieve targeted with the highest possible speed and accuracy.
• Develops and maintain sales generating relationships with wholesale customers to encourage repeat and referral business.
• Handles customer complaints immediately and according to dealership's guidelines.
• Ensures the Parts Retail area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products
• Establishes and maintains good working relationships with Brand Partners ensures compliance with manufacturer warranty and policy procedures Serves as liaison with factory representatives

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Post-secondary degree in logistics or operations management or equivalent experience;

•  5 year experience in Parts Department and previous warehouse experience is preferred;
• Possesses analytical problem solving skills; Strong familiarity with automotive parts.
• Good concentration with stock orders; Solid inventory management expertise; Effective administrative and management capabilities;
•  Excellent communications skills- both written and verbal. Excellent computer skills, including Microsoft Office, Excel, Power Point, Word

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must stand or sit for long periods of time.
• Must be able to lift at least 50 lbs.
• Must be able to climb flights of stairs.
• Must be able to walk, bend, stoop, and reach.
• Must be able to operate a vehicle

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work environment consist of air conditioned office, non-air conditioned warehouse, and frequency of stepping outdoors to assist customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.