Value Added Services Director

Location: Santiago, Chile

Work Model: Hybrid

Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.

Join Inchcape Chile part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.

Our Leadership team is seeking a Value Added Director to join our team in Chile. In this position you will be responsible for the sustainable growth and outcome of Value-added service driver, ensuring Accelarate+ challenges including finance, insurance, spare parts and NEV opportunities of Inchcape Chile. Tasked with developing programs and products that links VAS business virtuously to maximize Customer and car Lifetime Value.

What you’ll do

• Lead the finance business to deliver strong commercial performance. Develop brand and network strategies, manage the relationship with finance broker Amicar, and negotiate with financial institutions to increase finance penetration, improve profit per deal, and boost renewals.

• Drive the insurance business, ensuring penetration, renewals, portfolio growth and profitability. Strengthen partnerships with insurance providers and build a seamless connection with Aftersales to maximize Customer and Car Lifetime Value.

• Grow the spare parts business through strong product development, profitable pricing strategies and brand positioning. Manage OEM relationships to ensure competitiveness and sustained value delivery.

• Boost aftersales retention by developing customer-centric products and commercial initiatives that elevate the ownership experience throughout the vehicle lifecycle.

• Increase repurchase rates by implementing strategies that connect the customer journey from purchase to renewal.

• Identify and develop NEV business opportunities that contribute to our transition toward a more sustainable future and reinforce Inchcape’s competitive edge.

About you

To be successful in this role you will bring:

• 10+ years of experience in commercial areas, business development, or product management, consistently driving growth and results.

• At least 6 years in leadership roles (management or director level), inspiring teams and enabling high performance.

• Experience in industries with complementary service or ecosystem-based business models.

• A proven track record in developing and implementing Value-Added Services (VAS) strategies, delivering measurable impact for customers and the business.

• Strong commercial, financial and negotiation capabilities, together with a leadership style that inspires, collaborates and influences with purpose.

• A strategic and holistic view of the business, paired with innovative and creative thinking to transform opportunities into real solutions.

• Advanced English proficiency, enabling effective collaboration in a global environment.

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, we are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

Additional information

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

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