IT Solutions Senior Analyst

Job Title: IT Solutions Senior Analyst

Location: Sofia, Bulgaria

Job Details: Hybrid - Permanent

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation.

Join Inchcape Digital, part of Inchcape global network. You’ll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position.

Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.

Our Digital Delivery Centres is seeking a IT Solutions Senior Analyst to join our team in Bulgaria. In this position you will design, develop, and implement innovative digital and automated systems that enhance business performance, drive efficiency, and ensure secure, scalable,

and integrated technology solutions across the organization.

What you’ll do 

SQL Reporting & Data Analysis

• Develop, maintain and optimize SQL Server reports
• Support daily, weekly, and monthly business SQL reports
• Troubleshoot and resolve SQL reporting issues
• Maintain and improve existing SQL scripts and stored procedures
• Work closely with business stakeholders to understand reporting requirements
• Validate data accuracy and integrity across systems
• Optimize report performance and database queries
• Document reporting processes and dependencies

ITGC ( IT General Controls – IT Audit )

• Support ITGC activities for assigned markets
• Provide audit evidence and documentation
• Ensure compliance with IT policies and controls
• Support internal and external audits
• Maintain documentation for controls and procedures
• Work closely with IT Security and Compliance teams
• Support NIST / ITSM / ITGC compliance requirements

Identity & Access Management (IAM)

• Manage user access provisioning and de-provisioning across business systems
• Ensure Joiner, Mover, Leaver (JML) process compliance
• Review and manage user access permissions for business applications
• Conduct periodic access reviews and access recertification
• Support Role-Based Access Control (RBAC) implementation
• Maintain access control documentation
• Support Identity lifecycle management
• Support Privileged Access Management (PAM) governance
• Investigate and resolve access-related incidents
• Support audit requests related to access management
• Ensure compliance with ITGC and security policies
• Work closely with HR, IT Security, and Application Owners
• Monitor and report access control risks
• Support automation of access management processes
• Maintain audit trail for access changes
• Support onboarding/offboarding processes
• Ensure compliance with least privilege principle

IT Service & Application Support

• Provide Level 1 / Level 2 IT support for business applications and IT processes
• Troubleshot application and database issues
• Support business users with reporting and system issues
• Coordinate with global IT teams and vendors
• Inventory and Asset Management
• Manage incidents and service requests via ITSM tools
• Support critical business incidents
• Participate in problem management and root cause analysis

• Daily support for user administration and IT troubleshooting related to applications and IT processes

Business Systems Support

• Support local business applications
• Manage configuration changes and data maintenance
• Support integrations between systems
• Assist in new system implementations and upgrades
•  Lead and participate in local and global project delivery

Continuous Improvement

• Identify opportunities for automation and process improvements
• Improve reporting efficiency
• Improve service delivery processes
• Document best practices and procedures

 About you

To be successful in this role you will be:

Required Skills & Experience

Technical Skills (Mandatory)

• Strong experience with Microsoft SQL Server
• Strong SQL scripting and query optimization skills
• Experience with SQL Server Reporting (SSRS), SQL Server Integration services (SSIS), Data Transformation Services Package (DTSX)
• Experience with Database management (Microsoft SQL)
• Advanced Microsoft Excel
• Experience with Excel VBA (Visual Basic for Applications)
• Experience working with large datasets

IT Service & Governance

• Experience with IT Service Management (ITSM) tools and practices.
• Experience working with ITGC (IT General Controls)
• Experience supporting audits
• Knowledge of ITIL framework (preferred)
• Experience with incident and problem management
• Experience with support of end users

Business & Analytical Skills

• Strong analytical and problem-solving skills
• Ability to understand business requirements
• Strong communication skills
• Stakeholder management skills
• Ability to work independently

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• 3-5+ years experience in SQL / Reporting / IT Support role
• ITIL certification (nice to have)
• SQL certification (nice to have)

Nice to Have

• Experience with automotive / distribution business
• Experience with reporting tools (Power BI, SQL Server Reporting Services (SSRS) etc.)
• Experience with ERP systems
• Experience working in international environment

Key Competencies

• Analytical thinking
• Attention to detail
• Problem solving
• Customer focus
• Communication skills
• Team collaboration
• Proactive mindset

English Language Requirements

• Fluent English (spoken and written) is mandatory
• Ability to communicate effectively with international teams
• Ability to participate in technical and business meetings in English
• Ability to write technical documentation in English
• Ability to communicate with global stakeholders and vendors
• Experience working in international environment is highly preferred

We offer you

• Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.

• Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.

• Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.

• Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.

• Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.

• Work Tools – Get the equipment you need to perform your role effectively.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale. Learn more about us here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.