After Sales Manager Costa Rica

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape CARCAM part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Leadership team is seeking an After Sales Manager to join our team in Costa Rica. In this position you will be responsible for the sustainable growth and outcome of After Sales (service, spare parts and B&P) of Inchcape Costa Rica service, ensuring Accelarate + challenges.

Tasked with developing programs and products that link After Sales business virtuously to maximize Customer and car Lifetime Value.

What you’ll do

• Responsible for After Sales business results, developing brand and network commercial strategies.
• Responsible for developing strategies to ensure retention and high standard of customer satisfaction, portfolio and profit results is maximized for all After Sales Business (Parts, Services and B&P).
• Responsible for the spare parts business ensuring growth, profitability, product development, brand position and OEM relationship, to maximize Customer and Car Lifetime Value.
• Responsible for increasing retention in after sales through product development and commercial strategies.
• Responsible for increasing repurchase through commercial strategies.
• Responsible for developing after sales services strategies to deliver the best  Customer and Car Lifetime Value.
• Develop and follow through on recommendations designed to enhance the After Sales profitability.
• Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class workshop network.
• Monitor and manage key business metrics, including warranty expense, training compliance, technical workshop requirements, repair order performance, and parts sales performance.

About you

To be successful in this role you will be:

• Bachelor’s degree with 5+ years’ experience in retail /after sales or wholesale automotive operations with a proven track record of success. (mandatory)
• At least 6 years of management-level leadership experience, with a proven track record of leading leaders and managing high-performing teams.
• Technical knowledge and understanding of automotive business industry (required)
• Strong written and verbal communication skills in English.
• Commercial, financial, negotiation, leadership, impact and influence skills
• Strategic and holistic view. Innovation and creative thinking.

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About Us

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.