Continuous Improvement & Process Manager

Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.

Join Inchcape Costa Rica part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.

Our Leadership team is seeking a Continuous Improvement & Process Manager to join our team in Costa Rica.

In this position you will be responsible for transforming the end-to-end operation in Costa Rica by driving efficiency, productivity, and excellence in the customer experience.

Their mission is to align and leverage business capabilities to transform operational gaps into high-impact initiatives that strengthen sales, aftersales, and network performance, while ensuring sustainable financial results.

What you’ll do

• Process Optimization: Lead comprehensive assessments to identify bottlenecks, root causes, and improvement opportunities.
• Customer Experience: Prioritize initiatives that enhance customer satisfaction and loyalty, managing complaints and claims through agile solutions in coordination with the Legal team.
• Continuous Improvement Management: Implement Lean methodologies, agile practices, and disciplined execution frameworks to accelerate value delivery.
• Cross-Functional Co-Leadership: Coordinate improvement teams across business areas, focusing on critical KPIs and measurable outcomes.
• Capability Orchestration: Integrate IT, analytics, processes, people, and financial resources into coherent and sustainable solutions.
• Capability Development: Strengthen teams and leaders through management routines and continuous improvement tools such as Gemba, A3, PDCA, and standard work.
• Change Sustainability: Ensure the cultural and operational adoption of implemented improvements.

About you

To be successful in this role you will be:

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in continuous improvement, process mapping and optimization, and customer management roles.
• Organizational Transformation: Proven experience leading cross-functional initiatives or change management programs.
• Language: Advanced proficiency in English
• Methodologies: Strong expertise in Lean and continuous improvement methodologies (required).
• Stakeholder Management: Ability to manage high-level internal and external stakeholder relationships.
• Advanced Analytics: Ability to translate data into strategic decisions using tools such as Excel, Power BI, or similar platforms.
• Retail & Channel Experience: Experience in sales and aftersales operations within retail environments.
• Industry Knowledge: Familiarity with the automotive industry and its value chain (preferred).

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, we are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

Additional information

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.