IT Support Officer I

IT Support Officer is responsible for providing technical support and assistance all employees in MOENCO. This role ensures the smooth operation of the company’s IT systems, resolves technical issues and provides user training and support. The IT Support Officer will work closely with other IT team members to implement and maintain IT solutions and infrastructure.

Job Description

• Support end-user IT requests and incidents related to business applications, software solutions, and networking issues.
• Take ownership of requests and incidents reported, offering solutions on his own or coordinating resolution efforts in collaboration with business, other IT team experts or 3rd party vendors (local, regional or global)
• Follow standard procedures to appropriately escalate issues to the respective internal teams and provide prompt and accurate feedback to all involved parties
• Document knowledge in the form of a knowledge database as required.
• When required, perform the role of business analyst in specific internal projects. Participates in capturing business requests involving adjustments to existing applications/systems imposed by changes in operational flows and/or optimization of existing work processes
• Collaborate with ΙΤ teams and experts in line to support IT controls and audit requirements that ensure business performance and continuity.
• Keep local IT Service documentation (Policies, Procedures, User Manuals, FAQs) current. 
• Ensure IT operations comply with company policies and industry regulations.

Job Requirement:

• A Bachelor's Degree (1st degree) in Computer Science, Information Technology, Management Information Systems (MIS), or a closely related field.
• A minimum of two (2) years of relevant professional experience in an IT support role, with demonstrated proficiency in:
  • Technical support and troubleshooting of hardware, software, and network issues.
  • Database administration, including installation, configuration, backup, recovery, and performance tuning.
  • Programming skills in one or more common languages (e.g., Python, Java, C#, PHP), with the ability to develop or customize internal applications and scripts.
• Hands-on experience with IT service management tools, user support ticketing systems, and basic systems/network administration is highly desirable.
• Certification with industry-standard platforms (such as Windows Server, Linux, Active Directory, and cloud environments) is an added advantage.