Aftersales Director

Date: 4 Sep 2023

Location: United Kingdom

Company: inchcape

Inchcape Mercedes – Aftersales Director

Up to £90,000 (Dependent on Experience) + Employee Benefits + Car

Hybrid Working


Package Description

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…

  • Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family.
  • Annual leave - A minimum of 33 days’ annual leave (including bank holidays), rising with long service.
  • Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
  • Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
  • Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
  • Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
  • Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
  • Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
  • Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
  • Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
  • Community Volunteering Day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
  • A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace.


The Role

As Aftersales Director for our Mercedes Benz franchises you will be responsible for providing direction for the entire Aftersales operation in order to deliver against one of Inchcape’s key priorities of ‘Growing Aftersales’. Our Aftersales Director will ensure that all the departments within the Aftersales operation function efficiently and as one unit to optimise performance and provide customer excellence.


Main Responsibilities


  • Meet key performance indicators and targets for the individual sites
  • Look for opportunities to increase efficiency of the Service/Body shop and parts   operations to maximise the full potential
  • Take actions to ensure sustained profitability of Departments/sites
  • Ensuring we meet OEM targets and Bonus elements


Customer Service/Satisfaction

  • Take actions to sustain and enhance levels of customer satisfaction
  • Work with team to develop understanding and implementation of customer focussed environment
  • Respond promptly to any customer complaints and ensure timely and correct resolution
  • Liaise with insurance companies, fleet operators etc to ensure good working relationships are developed


Cost Control

  • Maintain rigorous control of operating department costs and budget
  • Manage stock inventories effectively
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
  • Manage debtors on conjunction with Accounts Department



  • Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources
  • Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation is complied with


The Ideal Candidate

  • At least 5 years’ experience in a managerial role within the Aftersales environment 
  • Demonstrable experience of working in a target driven environment
  • Experience of developing and monitoring budgets and Manufacture Targets
  • Understanding of marketing processes and development of pricing strategies
  • Up to date knowledge of vehicle and consumer legislation, trade practices and FSA regulations and duties
  • Excellent problem solving skills
  • Able to guide and direct a team
  • Good planning and organisation skills
  • Able to demonstrate strong customer focus
  • Excellent communication skills – able to negotiate and influence
  • Maintain MOT compliance with the Brand


About Us

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.


OUR VISION: To be the world’s most trusted automotive Distributor.


Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.


At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!