Service Advisor Toyota City Brussels

As a Service Advisor, your responsibility is to ensure maximum customer satisfaction through impeccable after-sales service.

Function and responsibilities:

• Effectively manage workshop staffing and productivity through proactive scheduling.
• Welcoming customers and handling phone calls, emails and online requests.
• Working with the technical department to prepare work orders.
• Perform quality checks on car service and manage billing.
• Provide replacement vehicle and inspect condition on return if required.
• Constantly coordinating with colleagues in the workshop and shop.
• Deliver cars to customers after servicing and provide professional, technical feedback as required.
• Perform administrative tasks according to internal procedures.
• Monitor and process warranty files and claims.
• Updating customer and vehicle data in the database.
• Processing work orders/invoices through Renta solutions according to proper procedures.
• Compliance with all applicable after-sales procedures.
   

Training/Experience:

• Higher education (administrative or technical) or similar experience.

Required Skills:

• Technical outlook.
• Good knowledge of MS Word and Excel.
• Fluent in French and Dutch, with good knowledge of English.
• Knowledge of the automotive sector is a plus.

Required technical skills:

• Knowledge or experience in the automotive industry.
• Good knowledge of bodywork repairs.
• Good knowledge of Microsoft Office (Excel, etc.).
• Fluent speaking of Dutch, French and English.

Apply today for this Service Advisor position with an up-to-date CV. Join Inchcape's dynamic team and contribute significantly to the quality of product advice and overall customer satisfaction.

In return, we offer:

• a competitive base salary,
• a generous bonus scheme,
• a company car
• time vouchers and eco vouchers
• insurance
• and continuous training and development opportunities
   

All qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin or disability.