Service Advisor Lexus Wijnegem

Date: 5 Jun 2024

Location: Antwerp, Belgium

Company: inchcape

Welcome to the world of Lexus, where precision merges with unparalleled service. As an Administrative Assistant - Service Advisor, you will be the crucial link between our valued customers and our expert technicians.

You will ensure that every interaction exceeds expectations. Join our close-knit team, where collaboration flourishes and every contribution makes a difference.

 

Your role at Lexus:

  • Proactively manage workshop occupancy and productivity through efficient schedule management.
  • Welcoming customers and answering phone calls, emails and online requests.
  • Correctly preparing work orders with verification of all customer and vehicle data.
  • Ensure quality control of car service and handle invoicing.
  • Providing replacement cars for customers as required, including checking condition on return.
  • Constantly coordinate with colleagues in the workshop and warehouse.
  • Deliver cars after service to customers and provide professional feedback as required.
  • Perform administrative tasks according to internal procedures, such as archiving invoices, cash receipts, and completing documents for audit requests.
  • Enter and follow up on warranty files and claims, including correct re-invoicing and timely forwarding of warranty claims.
  • Following up on procedures and ensuring correctness for audit purposes, such as MRT and GDPR.
  • Updating customer and vehicle data in database.
  • Processing work orders/invoices through Renta Solutions according to correct procedures.
  • General application and adherence to valid procedures. 
  • Drafting and explaining price quotes for customers in coordination with warehouse and workshop.

 

Your profile at Lexus:

Education/Experience:

  • Higher education (administrative or technical) or similar experience.

Hard Skills requirements:

  • Technical understanding: Understanding of automotive maintenance processes.
  • MS Word and Excel: Essential for administrative tasks.
  • Dutch and English: For effective communication, French is a plus
  • Knowledge of the automotive sector is a plus.

Soft Skills Requirements:

  • Customer orientation: First impression and understanding needs.
  • Organisation and administration: Managing tasks and information.
  • Communicative and flexible: Dealing with various customers and situations.
  • Stress-resistance: Working effectively under pressure.
  • Problem solving: Finding solutions to customer queries.

Fluent communication, passionate initiative, flexible resilience, team orientation and integrity are the core competencies we are looking for.

 

Our offer from Lexus
Have you been continuously nodding "yes" while reading this? Then now is the time to take action and apply quickly!
This unique opportunity offers you the chance to work for a leading international car company.
In addition to an attractive salary, great legal benefits await you including:

  • Company car with fuel card,
  • insurance,
  • meal and eco cheques,
  • and 26 days' holiday.

Moreover, you will have the opportunity to further develop your skills in a professional environment.
Imagine being part of a team full of enthusiastic colleagues, where entrepreneurship and striving for excellence are key.
Do not hesitate any longer and apply today for this exciting professional challenge

 

All qualified applicants will be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, or disability.