Auto Detail Technician

Job Title: Auto Detailing Technician

Department: Lexus Services

Reporting Line: Service Manager

Job Summary

To perform all duties as designated by Aftersales and be able to carry out the functions of the department independently and without prejudice.  

The key areas are as below:

Day to Day Operations

• Perform inspections and keep complete and accurate records of the vehicle’s condition.  
• Move and park vehicles, deliver vehicles to correct locations and pick owners up if needed.  
• Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.  
• Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.  
• Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles. 
• Apply protective finishes to the exteriors of our customers’ cars.  
• Perform inspections to ensure that each step of the cleaning process has been completed.  
• Inspect the vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull the vehicle out of the prep processing as necessary.  
• Work towards achieving and maintaining excellent quality assurance and above market customer satisfaction scores. 

Compliance to Policies, Systems, Processes and Procedures

• Comply to company and TMC standards.

1. Appearance
2. 5S Standards
3. Proper work procedures and attitude

• Attending internal and external training seminars. 
• Attends 5S meetings regularly.  
• Strive to become a Certified Toyota Technician.  
• Strive to become a Certified Toyota Pro-Technician.  
• Strive to become a Certified Toyota Diagnostic Technician.  
• Strive to become a Certified Toyota Master Technician.  
• Ensure that all scores in all training attended passed the TMP standards.

Other Tasks

• Perform any other reasonable request or work task as allocated by the department manager and other senior management.  

Quality Control

• Enforce and implement all policies, procedures and systems of workshop operations based on the BP Global Standards/Inchcape Standards.
• Monitor job quality through quality control inspections, comeback reports and complaints.
• Target market development for the periodic maintenance and repair work/target market segments.
• Monitor service shop environmental and safety issues.
• Maintain regular contact with BP Principal (distributor and Inchcape). 

Action Oriented

• Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.  

Adaptability

• Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations.

Communication

• Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization. 

Customer Focus/Quality

• Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward. 

Time and Task Management

• Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace; shows receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area. 

General

• Ensures proper documentation of all receiving activities. 
• Ensure and practice the outmost protection of office confidentiality. 
• Ensures the security and maintenance of a clean and organized filing system. 
• Assists in monthly inventory counts and reconciliation. 
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up. 
• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety. 
• To report for duty punctually wearing the correct uniform. 
• To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards. 
• To comply with local legislation as required. 
• To attend training sessions and meetings as and when required. 
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs. 
• Maintains positive guest and colleague interactions with good working relationships. 
• Exercise responsible management and behavior always and positively representing the company. 
• Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the company, industry, and company.