Auto Detail Technician

JOB DESCRIPTION

Job Title: Auto Detailing Technician

Reporting Line: Service Advisor / Service Manager/Assistant Service Manager

Department: After Sales

Branch: Gadong Branch

Salary Band: BRN B10_41-BRN Band 10_41

JOB SUMMARY

Responsible for performing thorough cleaning, restoration, and finishing services on vehicles, both interior and exterior, to meet company and client standards. This role includes handling vehicle movement, conducting detailed inspections, and contributing to overall customer satisfaction through high-quality detailing work.

DUTIES AND RESPONSIBILITIES

1. Day to Day Operations

• Perform detailed inspections of vehicles before and after the detailing process and maintain accurate records of vehicle condition.
• Move and park vehicles safely within the facility, deliver vehicles to designated locations, and assist in customer pick-up if required.
• Clean vehicle interiors and exteriors using steamers, vacuums, buffers, hoses, and other equipment according to company and client specifications.
• Apply protective finishes and restorative agents to maintain and enhance vehicle appearance.
• Ensure cleaning procedures are compliant with company safety protocols and service quality expectations.
• Apply wax, polish, and other protective products to vehicle surfaces.
• Conduct final inspections to verify all detailing steps have been completed to a high standard.
• Identify and report any vehicle safety concerns, such as dashboard warning lights, windshield cracks, or tire issues.
• Remove any vehicles with issues from the detailing process and notify the appropriate personnel for further inspection.
• Work towards achieving and maintaining high quality assurance and customer satisfaction scores.

2. Action Oriented

• Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.  

3. Adaptability

• Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations.

4. Communication

• Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization. 

5. Customer Focus / Quality

• Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward. 

6. Time and Task Management

• Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace;  
  how receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area. 

7. General

• Ensures proper documentation of all receiving activities. 
• Ensure and practice the outmost protection of office confidentiality. 
• Ensures the security and maintenance of a clean and organized filing system. 
• Assists in monthly inventory counts and reconciliation. 
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up. 
• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety. 
• To report for duty punctually wearing the correct uniform. 
• To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards. 
• To comply with local legislation as required. 
• To attend training sessions and meetings as and when required. 
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs. 
• Maintains positive guest and colleague interactions with good working relationships. 
• Exercise responsible management and behavior always and positively representing the company. 
• Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company. 

QUALIFICATION REQUIREMENTS:

Education & Experience

• Minimum Education: High School Diploma or equivalent.
• Previous experience in auto detailing or a similar role is preferred but not required.
• Valid driver’s license and a clean driving record.

Acquired Skills

• Ability to operate detailing equipment and tools safely and effectively.
• Excellent attention to detail and a passion for vehicle cleanliness and presentation.
• Good physical stamina with the ability to stand, lift, and move for extended periods.
• Strong time management and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, responsible, and committed to maintaining high-quality work standards.

Licensure

• Drivers License “Class 3”