Checklister

Job Title: Checklister 

Reporting Line: Service Manager/Assistant Service Manager 

Department: After Sales 

Branch: Gadong Branch 

Salary Band: BRN B10_41-BRN Band 10-41 

JOB SUMMARY 

The Checklister plays a crucial role in ensuring high service standards by documenting the appearance and condition of customer vehicles upon arrival and before delivery. This role also involves safe and timely vehicle movement within the workshop and handling pick-up and delivery services for customer units. 

DUTIES AND RESPONSIBILITIES 

1. Day to Day Operations 

• Conduct thorough inspections of the interior and exterior condition of all customer vehicles entering or leaving the service workshop. 

• Accurately document vehicle condition using a standard checklist form, including any dents, scratches, or damages. 

• Ensure all findings are communicated clearly to service advisors or relevant personnel. 

• Move vehicles between workshop areas, parking bays, and designated inspection zones safely and efficiently. 

• Perform pick-up and delivery of customer vehicles as required, ensuring timely and courteous service. 

• Assist in organizing vehicle flow within the workshop to optimize efficiency. 

• Follow all safety and operational guidelines during vehicle handling. 

• Report any incidents or vehicle damages during transfer immediately. 

2. Other Task 

• Perform any other reasonable request or work task as allocated by the department manager and other senior management.  

3. Quality Control 

• Enforce and implement all policies, procedures and systems of workshop operations based on the BP Global Standards/Inchcape Standards.  

• Monitor job quality through quality control inspections, comeback reports and complaints.  

• Target market development for the periodic maintenance and repair work/target market segments. 

• Monitor service shop environmental and safety issues.  

• Maintain regular contact with BP Principal (distributor and Inchcape).   

4. Action Oriented 

• Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.   

5. Adaptability 

• Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations. 

6. Communication 

• Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization.  

7. Customer Focus / Quality 

• Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward.  

8. Time and Task Management 

• Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace;   
  how receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area.  

9. General 

• Ensures proper documentation of all receiving activities.  

• Ensure and practice the outmost protection of office confidentiality.  

• Ensures the security and maintenance of a clean and organized filing system.  

• Assists in monthly inventory counts and reconciliation.  

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up.  

• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety.  

• To report for duty punctually wearing the correct uniform.  

• To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards.  

• To comply with local legislation as required.  

• To attend training sessions and meetings as and when required.  

• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs.  

• Maintains positive guest and colleague interactions with good working relationships.  

• Exercise responsible management and behavior always and positively representing the company.  

• Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company.  

QUALIFICATION REQUIREMENTS: 

Education & Experience 

• Possess a valid Driving License (Class 3) 

• Minimum of Secondary School education or equivalent. 

• Prior experience in the automotive industry or vehicle handling roles is an advantage. 

Acquired Skills 

• Able to identify and document visible vehicle damages accurately. 

• Physically fit and able to work in both indoor and outdoor workshop environments. 

• Strong attention to detail and a responsible attitude. 

• Good communication skills and ability to work as part of a team.