Foreman

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Date: 2 Jun 2025

Location: Bandar Seri Begawan, Brunei

Company: inchcape

JOB DESCRIPTION

 

Job Title: Foreman

Reporting Line: Service Manager/Assistant Service Manager

Department: After Sales

Branch: Gadong Branch

Job Band: BRN B9_43-BRN Band 9_43

 

JOB SUMMARY

 

Responsible for ensuring that all repairs are completed with the highest level of quality and efficiency. This role is essential in achieving Fix It Right (FIR) standards, maintaining technician productivity, and delivering exceptional customer satisfaction.

 

DUTIES AND RESPONSIBILITIES

  1. Day to Day Operations
 
    • Coordinate with Service Advisors and other departments to maintain smooth workflow and accurate communication.

 

  1. Other Task
  • Perform any other reasonable request or work task as allocated by the department manager and other senior management.

 

  1. Quality Control
  • Enforce and implement all policies, procedures and systems of workshop operations based on the BP Global Standards/Inchcape Standards.
  • Monitor job quality through quality control inspections, comeback reports and complaints.
  • Target market development for the periodic maintenance and repair work/target market segments.
  • Monitor service shop environmental and safety issues.
  • Maintain regular contact with BP Principal (distributor and Inchcape). 

 

  1. People Management Collaboration
  • Ensuring all apprentices and technicians are adequately trained.
  • Ensure technician retention and satisfaction meets minimum technician turnover rate.
  • Maintain technician motivation and morale.
  • Keep the Service Shop Controller and Service Advisors constantly informed of delays and additional work found.
  • Ensure all technicians are appropriately well groomed and ready for work on time.
  • Assist technicians with diagnosis of difficult repair vehicles.
  • Support the Service Advisors during morning and afternoon rush.

 

  1. Policies, Procedures and System
  • Enforce and implement all policies, procedures and systems of workshop operations based on the BP Global Standards/Inchcape Standards.
  • Monitor job quality through quality control inspections, comeback reports and complaints.
  • Target market development for the periodic maintenance and repair work/target market segments.
  • Monitor service shop environmental and safety issues.
  • Maintain regular contact with BP Principal (distributor and Inchcape). 

 

  1. Action Oriented
  • Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.  

 

  1. Adaptability
  • Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations.

 

  1. Communication
  • Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization. 

 

  1. Customer Focus / Quality
  • Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward. 

 

  1. Time and Task Management
  • Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace;  
    how receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area. 

 

  1. General
  • Ensures proper documentation of all receiving activities. 
  • Ensure and practice the outmost protection of office confidentiality. 
  • Ensures the security and maintenance of a clean and organized filing system. 
  • Assists in monthly inventory counts and reconciliation. 
  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up. 
  • Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety. 
  • To report for duty punctually wearing the correct uniform. 
  • To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards. 
  • To comply with local legislation as required. 
  • To attend training sessions and meetings as and when required. 
  • To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs. 
  • Maintains positive guest and colleague interactions with good working relationships. 
  • Exercise responsible management and behavior always and positively representing the company. 
  • Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company. 

 

 

QUALIFICATION REQUIREMENTS:

Education & Experience

  • Certification: Must possess at least Toyota Master Diagnostic Technician Certification or higher.
  • Experience: Minimum of 5 years in automotive service operations with at least 2 years in a supervisory or team lead role.
  • Proven expertise in vehicle diagnostics, repair procedures, and workshop supervision.
  • Strong leadership and communication skills with the ability to motivate and guide a team.
  • Detail-oriented with a strong commitment to quality and safety.
  • Ability to work in a fast-paced environment and resolve issues under pressure.
  • Customer-focused mindset with excellent problem-solving skills.

 

Acquired Skills

  • Strong leadership and communication skills with the ability to motivate and guide a team.
  • Detail-oriented with a strong commitment to quality and safety.
  • Ability to work in a fast-paced environment and resolve issues under pressure.
  • Customer-focused mindset with excellent problem-solving skills.

 

Licensure

  • Drivers License “Class 3”