Mechanical Technician

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Date: 2 Jun 2025

Location: Bandar Seri Begawan, Brunei

Company: inchcape

JOB DESCRIPTION

Job Title: Master Technician

Reporting Line: Assistant Service Manager

Department: After Sales

Branch: Gadong Branch

Job Band: BRN B9_43-BRN Band 9_43

JOB SUMMARY

To perform all duties as designated by Aftersales and be able to carry out the functions of the department independently and without prejudice.

DUTIES AND RESPONSIBILITIES

Responsible for carrying out the servicing requirements.
Follow and abide by the supervision and instructions of his foreman.
Finishes work within flat rate time, and in case of delay, inform his foreman.
Consult foreman on any existing problem and in case of discovery of additional work, contact foreman for instruction.
Responsible for the maintenance of tools and cleanliness of workplace.
Keep him updated with Service Bulletins.
Use all protective equipment to maintain the cleanliness of the customers vehicle (seat covers, floor mats, fender covers).
Maintain an adequate inventory of technician’s hand tools to meet the service and repair requirements.
Ensure all customer requests for the repair order are completed to a high-quality standard.
Strive to complete all repair orders within the time allotted.
Identify and advise foreman of any additional repair items found.
Carry out final inspection of all work completed and endorse the Final Inspection Mirror Hanger.
Clock-on to personal timecard upon arrival and off upon departure.
Maintain accurate clocking practices by clocking on and off every repair order.
Treat customer’s vehicles and belongings with care.
Transcribe clear accurate account of all work complete onto the repair order.
Report damaged tools and equipment to supervisor.

Perform any other reasonable request or work task as allocated by the department manager and other senior management.

Enforce and implement all policies, procedures and systems of workshop operations based on the BP Global Standards/Inchcape Standards.
Monitor job quality through quality control inspections, comeback reports and complaints.
Target market development for the periodic maintenance and repair work/target market segments.
Monitor service shop environmental and safety issues.

Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.

Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations.

Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization.

Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward.

Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace;
how receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area.

Ensures proper documentation of all receiving activities.
Ensure and practice the outmost protection of office confidentiality.
Ensures the security and maintenance of a clean and organized filing system.
Assists in monthly inventory counts and reconciliation.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety.
To report for duty punctually wearing the correct uniform.
To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards.
To comply with local legislation as required.
To attend training sessions and meetings as and when required.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs.
Maintains positive guest and colleague interactions with good working relationships.
Exercise responsible management and behavior always and positively representing the company.
Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company.

QUALIFICATION REQUIREMENTS:

Education & Experience

Certification: Must possess at least Toyota Master Technician Certification.
Experience: Minimum of 5 years in automotive service operations.
Proven expertise in vehicle diagnostics, repair procedures, and workshop supervision.
Strong leadership and communication skills.
Detail-oriented with a strong commitment to quality and safety.
Ability to work in a fast-paced environment and resolve issues under pressure.
Customer-focused mindset with excellent problem-solving skills.

Acquired Skills

Experienced in utilizing precision measuring tools (e.g., bore gauge, dial gauge, micrometer, vernier caliper) for accurate assessments.
Able to read and understand electrical wiring diagrams; experienced with online repair manual systems.
Experienced in handling both manual and automatic cars.

Licensure

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