Mechanical Technician

JOB SUMMARY 

Responsible for accurately identifying vehicle faults and ensuring prompt, effective repairs in line with Toyota/Lexus standards. This role requires advanced diagnostic skills, proficiency in using Toyota diagnostic tools (such as Tech stream), and a strong understanding of vehicle systems including engine, transmission, electrical, and hybrid technologies. The technician conducts systematic inspections, interprets fault codes, performs root cause analysis, and recommends the most efficient repair solutions. In addition to hands-on work, the role involves preparing clear and accurate repair documentation, supporting less experienced technicians with technical guidance, and ensuring all repairs meet Toyota’s quality, safety, and “Fix It Right the First Time” standards. 

DUTIES AND RESPONSIBILITIES 

1. Day to Day Operations 

• Responsible for carrying out the servicing requirements.  

• Follow and abide by the supervision and instructions of his foreman.  

• Finishes work within flat rate time, and in case of delay, inform his foreman.  

• Consult foreman on any existing problem and in case of discovery of additional work, contact foreman for instruction.  

• Perform advanced diagnostic procedures using Toyota-approved tools (e.g. GTS+). 

• Conduct systematic inspections and functional tests to confirm customer complaints and identify root causes. 

• Retrieve, interpret, and clear diagnostic trouble codes (DTCs). 

• Analyse data from vehicle systems, sensors, and technical bulletins to determine corrective actions. 

• Prepare accurate repair action plans based on diagnostic findings. 

• Ensure all repairs follow Toyota’s standard operating procedures and manufacturer specifications. 

• Perform complex electrical, mechanical, and hybrid system repairs when required. 

• Record all diagnostic findings, repair steps, and parts used in job cards or repair orders. 

• Prepare and submit clear reports for warranty claims, including test results and supporting evidence. 

• Keep work area organized, safe, and compliant with workshop procedures. 

• Assist other technicians in resolving challenging technical issues. 

• Share diagnostic best practices and provide on-the-job training to junior technicians. 

• Attend Toyota technical training programs to maintain and enhance diagnostic skills. 

• Keep updated on the latest Toyota vehicle technologies, recalls, and service campaigns. 

• Keep him updated with Service Bulletins.  

• Use all protective equipment to maintain the cleanliness of the customers vehicle (seat covers, floor mats, fender covers).  

2. Other Task 

• Perform any other reasonable request or work task as allocated by the department manager and other senior management.  

3. Quality Control 

• Ensure all work meets Toyota’s Fix It Right the First Time and quality assurance standards. 

• Follow Toyota’s safety guidelines, environmental policies, and legal regulations. 

• Keep work area organized, safe, and compliant with workshop procedures. 

4. Action Oriented 

• Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.   

5. Adaptability 

• Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations. 

6. Communication 

• Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization.  

7. Customer Focus / Quality 

• Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward.  

8. Time and Task Management 

• Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace;   
  how receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area.  

9. General 

• Ensures proper documentation of all receiving activities.  

• Ensure and practice the outmost protection of office confidentiality.  

• Ensures the security and maintenance of a clean and organized filing system.  

• Assists in monthly inventory counts and reconciliation.  

• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety.  

• To report for duty punctually wearing the correct uniform.  

• To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards.  

• To comply with local legislation as required.  

• To attend training sessions and meetings as and when required.  

• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs.  

• Maintains positive guest and colleague interactions with good working relationships.  

• Exercise responsible management and behavior always and positively representing the company.  

• Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company.  

QUALIFICATION REQUIREMENTS: 

Education & Experience 

• Certification: Must possess at least Toyota Diagnosis Technician Certification. 

• Experience: Minimum of 4 years in automotive service operations. 

• Proficient in using Toyota diagnostic equipment (e.g., Global Tech stream [GTS+]) and specialized measuring tools. 

• Detail-oriented with a strong commitment to quality and safety. 

• Ability to work in a fast-paced environment and resolve issues under pressure. 

• Customer-focused mindset with excellent problem-solving skills. 

• Strong problem-solving and analytical thinking skills. 

• High attention to detail and commitment to “Fix It Right the First Time” standards. 

• Team player with willingness to mentor and assist other technicians. 

• Adaptability to new technologies and service procedures. 

• Ability to work in a fast-paced workshop environment with strict deadlines. 

• Willingness to work extended hours or weekends when required.  

• Commitment to continuous learning through Toyota’s technical training programs. 

Acquired Skills 

• Experienced in utilizing precision measuring tools (e.g., bore gauge, dial gauge, micrometer, vernier caliper) for accurate assessments. 

• Strong knowledge of vehicle systems: engine, transmission, braking, suspension, electrical, hybrid, and EV technologies. 

• Experienced in handling both manual and automatic cars. 

• Ability to communicate clearly with service advisors, foremen, and Supervisors 

• Ability to interpret wiring diagrams, technical bulletins, and service manuals. 

• Skilled in root cause analysis and systematic troubleshooting. 

Licensure 

• Driver’s License “Class 3”