Parts Support

JOB DESCRIPTION

Job Title: Parts Support

Division: After Sales

Reporting Line: Service Manager

Branch: Dealer Gadong

Job Summary:

Parts Advisor plays a critical role in ensuring smooth parts inventory operations within the Branch/Dealer. The role involves supporting daily inventory functions, maintaining stock accuracy, coordinating with internal departments, and contributing to high customer service levels. The incumbent will also assist in maintaining compliance with company policies, safety standards, and Internal control procedures.

Key Responsibilities:

1. Daily Inventory Operations

• Achieve the company’s financial objectives at the Dealer through effective parts management.
• Ensure timely and accurate supply of parts to the AFS Service.
• Prepare and submit regular reports such as Service Rate, and Allocation Fill Rate.
• Perform inventory control tasks including order preparation, system receiving, sending orders, monitoring aging stocks, branch returns, and weekly follow-ups on uncollected parts.
• Coordinate with CPD regarding backorders, ETA/ETD updates, and communicate effectively with AFS Service.
• Implement processes that ensure high customer satisfaction through efficient documentation and service delivery.
• Apply Toyota 5S principles (Sorting, Systematizing, Sweeping, Standardizing, Self-Discipline) in the workplace.
• Practice Toyota 7 Storage techniques; maintain storage locations and update empty bins monthly.
• Assist in conducting annual stock check and daily spot checks.
• Comply with internal controls, DPOK activities, EHS (Environment, Health & Safety), ISO14001, TSM Kodowari.

• Comply with the Code of Conduct, Rules and Regulations and attend training courses for personal development.

2. Other Tasks

• Perform any additional duties assigned by the department manager or senior management.

3. Behavioral Competencies

• Action Oriented: Demonstrates initiative, self-confidence, and a proactive approach towards achieving goals.
• Adaptability: Comfortable working in uncertain conditions, open to change, and able to learn quickly in dynamic environments.
• Communication: Communicates clearly across all levels, shares information effectively, and maintains good relationships.
• Customer Focus / Quality: Prioritizes customer needs, delivers prompt and high-quality service, and handles feedback constructively.
• Time and Task Management: Organized, punctual, follows policies, and ensures workplace safety and efficiency.

4. General Responsibilities

• Ensure proper documentation of all receiving activities.
• Maintain office confidentiality and secure filing systems.
• Participate in monthly inventory counts and reconciliation.
• Handles customers and employee inquiries courteously and efficiently.
• Understand and adhere to statutory labor laws and company policies related to fire, health, and safety.
• Report for duty punctually in the correct uniform.
• Maintain personal grooming standards per company policy.
• Attend required training sessions and meetings.
• Demonstrate flexibility in performing additional reasonable duties as needed.
• Represent the company professionally and maintain positive working relationships.

QUALIFICATION REQUIREMENTS:

Minimum Qualifications:

• Equivalent qualifications in Logistics, Supply Chain Management, or related field.
• Minimum 1 year of experience in a similar role within an automotive or parts-related industry preferred.
• Basic knowledge of inventory management systems and reporting tools.

Required Skills:

• Basic computer knowledge, Proficient in Microsoft Office (Excel, Word).
• Ability to work independently and in a team environment.
• Good verbal and written communication skills.
• Basic analytical and problem-solving abilities.
• Customer-oriented mindset with a focus on service excellence.

Working Conditions:

• May involve physical activity such as lifting boxes, oil drums.
• Work may require standing for long periods and handling repetitive tasks.