Contact Center Agent

Responsibilities

• Answer customer inquiries and provide product or service information

• Handle complaints, requests, and follow-ups professionally

• Resolve issues efficiently and escalate complex cases when necessary

• Record and update customer information accurately in the system

• Meet service quality, productivity, and customer satisfaction targets

Qualification

• Good communication and interpersonal skills

• Customer-focused mindset

• Ability to work under pressure and handle multiple tasks

• Basic computer and system navigation skills

• Teamwork and problem-solving abilities

• Good command of English (spoken and written)