Contact Center Agent

Responsibilities

• Handle incoming inbound call and online digital inquiries from customer
• Outbound call to existing and new prospect customers to generate vehicle service appointments, lead conversion and marketing engagement.
• Monitor service appointment booking to ensure appointments are created, on tracked and customer received services from showroom.
• Outbound call customer survey satisfaction to provided support meets brands and company standards.
• Coordinate with marketing send update newsletter, sms activity and campaign to maintain Customer Retention on weekly basis within given timeline.
• Provide reporting to dealership and OEMs
• Answers incoming phone calls in a prompt, polite, professional manner.
• Reports to work on time every day as scheduled.

Qualification

• Bachelor’s degree in any field

• Minimum 3 years experience in Telesale role are preferred.
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Pro-active attitude and good problem-solving skills.
• Work productively and maintain effective relationships in multidisciplinary and multicultural teams.
• Analytical Skill and Self Motivated
• Good in English