Contact Center Agent

Responsibilities

• Handling inbound calls from customers with professionalism and empathy
• Responding to customer inquiries, concerns and requests in a timely and effective manner
• Troubleshooting and resolving customer issues to their satisfaction
• Maintaining accurate records and documentation of all customer interactions
• Identifying opportunities to enhance the customer experience and providing feedback to the team
• Continuously learning about our products and services to provide the best possible information to customers
• Adhering to company policies, procedures and quality standards

Qualifications

• Previous experience in a customer service or call center at least 2 years
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
• Ability to work well in a fast-paced, high-volume environment and remain calm under pressure
• Good in English, both verbal and written
• Commitment to providing exceptional customer service and a genuine desire to help others