IT Officer

Date: 10 Jun 2025

Location: Bangkok, Thailand

Company: inchcape

Responsibilitie

  • Assist end-users with hardware and software issues, troubleshoot and resolve basic technical problems, and guide users through step-by-step solutions.
  • Respond to phone calls, emails, and other inquiries promptly and professionally, ensuring excellent customer service and effective communication
  • Create and manage user accounts, reset passwords, and provide access permissions, following established protocols and security practices
  • Assist in software installation, configuration, and updates, ensuring compliance with company policies and security guidelines
  • Open/close reports through the Service Desk Plus system
  • Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
  • Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
  • Following established IT policies, procedures, and security guidelines to maintain and enhance the overall IT infrastructure and data security
  • Coordinate with the DDC (Global IT Team) to jointly resolve issues and drive the implementation of innovative IT solutions that align with organizational goals

Qualification

  • Bachelors Degree in Information Technology, Computer Science or related field
  • 2 Years's Exdperince in IT support, Help desk
  • Strong knowledge of computer hardware, software, and operating systems.
  • Familiarity with helpdesk software and ticketing systems.
  • Good communication and customer service skills.
  • Ability to work well in a team and under pressure.
  • Fluency in Thai language.
  • Good in English language.