Trainee Customer Consultant

Date: 13 Sep 2023

Location: Basingstoke, United Kingdom

Company: inchcape

Trainee Customer Consultant


No experience needed.  Full Driving Licence essential, Salary £22,821pa + excellent benefits


At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…

  • Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family.
  • Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service.
  • Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
  • Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
  • Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
  • Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
  • Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
  • Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
  • Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
  • Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
  • Community Volunteering day - Every colleague has an additional day to spend  volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
  • A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.


Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. As a Trainee Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey, Our One Team approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, total customer ownership.
We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.
Joining us as a Trainee Customer Consultant offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry’s best talent.


Main Responsibilities
• Complete all training, including sessions at the Toyota Academy in Derby (travel and expenses will be covered)
• Ensuring that we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience by working together as a strong team
• Your communication is key; listening to customers helps you to build rapport and understanding of their complete requirements for all of their mobility needs
• Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries
• Welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none
• Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests
• Embrace the Toyota customer journey and the way in which we want all our customer to feel when they interact with us, digitally or physically
• Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new or used car, handover the lifetime care of the vehicle and the service requirements
• Assist the customer with understanding our unique in car technology and how to get the best performance from our Hybrid products. Be familiar and comfortable with the Hybrid Hero area in the showroom
• Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome
• Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers


The Ideal Candidate

A full UK driving licence.
Flexibility around working hours to enable you to efficiently and successfully achieve great customer service
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
Good level of general education at least GCSE English and Maths and ideally A Levels or equivalent qualification
IT skills, (MS Word, PowerPoint and Excel) and social media skills
Curious and willingness to learn and develop and keep up to date with complex information
Enjoys working to and motivated to achieve challenging targets.


About The Company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.


At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!