Service Advisor

Service Advisor - Toyota Basingstoke

£28,820pa + OTE circa £37k

Create experiences you can be proud of.

Working with world-class brands as a Service Advisor, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements
• A community volunteering day

What you’ll do day to day

• Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
• Providing a high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised and self-motivated to ensure targets and deadlines are met
• To up-sell additional brand products

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Ability to provide a first-class customer service with energy and enthusiasm

• A passion for your role and the tasks you undertake
• An effective multitasker who is methodical and efficient
• Has a genuine desire to help people and the team
• Attention to detail
• Be IT alliterate with the ability to use multiple systems at once

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us − you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!