Aftersales Coordinator

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Our Aftersales Team is currently looking for a talented Aftersales Support Coordinator to be the responsible for the for overseeing and coordinating the aftersales service processes, focusing on workshops Key Performance Indicators (KPIs), improving operational efficiency, ensuring Health, Safety and Environmental (HSE) compliance and conducting interval audits for internal controls.
This role plays a critical part in ensuring customer satisfaction, optimizing workshops throughput and supporting the overall aftersales revenue performance.

Here’s what you’ll be doing:
•    Prepare and deliver technician bonus report daily to workshop technicians and management.
•    Ensure all active service documents in DMS have accurate labour pricing, document status and appointment dates; archiving all inactive documents.
•    Monitor and analyze workshop KPIs and production hours (e.g. repair times, productivity, first time fix rates and customer satisfaction). 
•    Assist with the identification of trends, areas for improvement and implement action plans to improve overall workshop performance.
•    Assist Aftersales Support Manager with labour rate and maintenance plan management.
•    Review and analyze workshop processes to identify bottlenecks and inefficiencies.
•    Collaborate with the service team to implement best practices that increase workshop throughput and reduce repair cycle times.
•    Complete random audits to ensure the workshops are compliant with all relevant HSE regulations and policies.
•    Conduct regular safety inspections and risk assessments in the workshop.
•    Lead regular audits and analyze the results providing detailed reports to management and recommend corrective actions.
•    Track and follow up on the implementation of audit recommendations to ensure continuous improvement.
•    Work closely with service advisors, technicians and other relevant departments to ensure smooth aftersales operations.
•    Prepare monthly, quarterly and annual reports on aftersales performance, HSE compliance and audit findings.
•    Present data driven insights to management to support strategic decision making.
We'll make a match if you meet the following requirements:
•    High school education
•    Computer literacy with good working knowledge of Microsoft Office
•    Proven experience performing administrative tasks.
•    Excellent verbal and written communication skills
•    Highly organized, creating and maintaining structure
•    Good analytical skills and critical thinking

Role Information:
•    Reports to: Aftersales Support Manager
•    Location: Warrens, St. Michael
•    Work Model: On site

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.
 
We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.