Body Shop Operational Excellence Manager

Job Title: Body Shop Operational Excellence Manager

Location: St. Michael, Barbados

Job Details: On Site – Permanent

Deadline: November 11, 2026

Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry

towards a low-carbon, sustainable future.

Join Inchcape Barbados, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.

Our Body Shop Team in Barbados is seeking a Body Shop Operational Excellence Manager to join our team.

In this position, you will be responsible for managing an efficient and profitable Body Shop operation while providing strong leadership to a diverse, cross-functional team. You will drive customer satisfaction and retention through effective operational management, maintain high standards of efficiency and quality, control costs, and foster positive employee relationships through consistent team engagement.

What you’ll do:

• Manage the department’s annual operating budget, monitor financial performance, and control costs to support profitability and operational efficiency.
• Oversee work-in-progress management, ensuring daily monitoring to minimise departmental liabilities, capture all potential revenue, and maintain efficient workflow.
• Coordinate cross-functional teams to align operational activities, achieve business objectives, and deliver an exceptional customer experience.
• Develop and implement marketing and sales strategies to attract new business, strengthen customer retention, and generate repeat business.
• Lead, inspire, and motivate a diverse, cross-functional team, fostering collaboration, accountability, and a high-performance culture while communicating departmental and individual goals clearly.
• Drive continuous improvement initiatives to optimise processes, improve productivity, maintain quality standards, and enhance customer satisfaction.
• Monitor, analyse, and report on operational KPIs, identifying performance gaps and establishing additional measures where needed to support continuous improvement.
• Partner with the Training and Development team to implement ongoing training programmes that strengthen the technical capabilities of workshop personnel.
• Ensure estimators, quality control teams, and other collision repair personnel receive the necessary documentation, training, technical bulletins, and updates on relevant procedures and modifications.
• Maintain effective communication across the department and with key stakeholders through daily engagement, structured team meetings, one-on-one discussions, and interdepartmental collaboration.
• Resolve operational challenges, technical issues, disputes, and employee concerns using a logical, analytical, and professional approach.
• Perform other reasonable and related duties as required.

About you

To be successful in this role you will be:

• Qualified with a Bachelor's Degree in Business Administration or a related field.
• Bringing at least five (5) years of experience in an operational or leadership role.
• Experienced in managing the day-to-day operations of cross-functional technical and non-technical teams.
• Demonstrating exceptional communication skills, with the ability to delegate responsibilities while maintaining operational control and delivering high levels of customer service.
• Computer literate, with a good working knowledge of Microsoft Office and similar business applications.
• Possessing a strong understanding of people management, financial management, and customer satisfaction principles.
• Experienced in implementing and optimizing operational processes, with the ability to adapt and perform effectively in a fast-paced, evolving environment.

We offer you

At Inchcape, we are building the future of mobility, and we invite you to be part of it with us. You will join a collaborative culture that values well-being, growth, and inclusion. Through meaningful work, continuous development, and both global and local rewards, we create a work environment where people can achieve success and fulfill their aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com.

Additional information request 

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.