Customer Experience Specialist

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Our Customer Experience Team is currently looking for a talented Customer Experience Specialist for Barbados to serve as a dealership ambassador and liaison between the dealership and its customers.

Here's what you'll be doing:

• Greets customers and understands their needs.
• Answers incoming queries via all channels of communication (telephone/portals/social media).
• Directs customers to appropriate department/s or individual or email the intended recipient.
• Contacts customers after their last visit to assess customer satisfaction and enters customer feedback into the dealership survey portal.
• Engages customers as required according to ongoing retention strategy.
• Updates and maintains the customer database as required.
• Highlights any developing trends resulting from contact with customers and escalates to department management.
• Prepares sales and aftersales welcome packages.
• Serves as administrative back-up.

We'll make a match if you meet the following requirements:

• At least five (5) CSEC level passes including Mathematice and English at grade 3 or higher
• 3 + years’ experience in a similar capacity
• Previous experience in a service industry would be an asset
• Computer literacy with a good working knowledge of Microsoft Office
• Excellent communication skills and a high level of professionalism
• Detailed and solutions oriented with a passion for customer service and customer satisfaction
• Ability to multitask in a fast-paced environment

Role Information:

• Reports to: Customer Experience Manager

• Location: Warrens, St. Michael

• Work Model: Hybrid

• Application Deadline: May12th 2025

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.

We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.