Service Excellence Associate

Job Title: Logistics Administrator

Location: St. Michael, Barbados

Job Details: On Site – Permanent

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Barbados, part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Automotive Service team is seeking a Service Excellence Associate to join our team in Barbados. In this position you will coordinate and promote necessary service requirements within the Service Department while delivering a positive customer experience.

What you’ll do:

• Greet customers in a timely and professional manner and obtain accurate customer and vehicle information.
• Schedule service appointments and manage customer bookings.
• Advise customers on vehicle care and the importance of routine maintenance in line with manufacturer recommendations.
• Keep customers informed and up to date on the status of their vehicles, including any changes to estimates or completion times, and obtain authorization for additional work.
• Respond to telephone enquiries related to service, appointments and work in progress.

• Create and manage repair orders, ensuring all relevant information is accurately recorded.
• Review service history, inspect vehicles, and recommend additional required services.
• Coordinate with internal stakeholders to confirm concerns, arrange road testing where necessary, and support timely completion of work.
• Establish and confirm service completion timelines.
• Prepare clear and accurate estimates for labour and parts.
• Ensure vehicles are prepared and ready for delivery.
• Perform other reasonable and related duties as required.

About you

To be successful in this role you will be:

• Qualified with at least five (5) CXC passes, including Mathematics and English.
• Bringing a minimum of two (2) years’ experience in a customer-facing role.
• Possessing the appropraite valid driver’s licence.
• Demonstrating the ability to learn and navigate customer service–related software systems and tools.
• Team-oriented with strong communication and interpersonal skills.
• Exhibiting effective problem-solving skills with a proactive approach to customer needs.
• Able to manage multiple priorities, meet deadlines, and maintain a high level of accuracy.
• Demonstrating strong time management and organisational skills.

We offer you

At Inchcape, we are building the future of mobility, and we invite you to be part of it with us. You will join a collaborative culture that values well-being, growth, and inclusion. Through meaningful work, continuous development, and both global and local rewards, we create a work environment where people can achieve success and fulfill their aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.