Technical Service Advisor

Technical Service Advisor

Location: Warrens Industrial Park

Company: Inchcape

Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.

Join Inchcape Group HQ, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.

Our team is seeking Technical Service Advisor, responsible for performing diagnosis, repairs, maintenance and installation work to vehicles ensuring adherence to standards, policies and procedures and providing exceptional customer satisfaction. Join us in shaping a culture where everyone’s expertise and ideas contribute to success.

What you’ll do

• Job Management – Review upcoming jobs, load correct service packages to assist Service Advisors in securing customer preapprovals, and support accurate dispatching.
• Quality Control – Conduct daily quality checks to maintain high workmanship standards.
• Estimate Validation – Review and validate estimates to present to Technical Operations Lead and Service Advisors.
• Technical Expertise & Development– Share technical updates, industry insights, and best practices with the team.
• Dispatching Support – Assist in job allocation and workload distribution when necessary.
• Technical Troubleshooting – Provide support on complex diagnostics and repairs.
• Compliance & Safety – Ensure adherence to manufacturer policies, warranties, and safety regulations.
• Customer Satisfaction – Focus on first time-right repairs and timely job completion.
• Technical Reporting – Prepare and submit reports to manufacturers.
• Industry Knowledge – Stay updated on automotive trends and technology, sharing insights with the team.
• Dispute Resolution – Address technician challenges and customer concerns professionally.
• Hoist Inspection– Assist with overseeing the proper use, maintenance, and safety compliance of vehicle hoists.
• Communication & Coordination – Prepare technical reports and keep Service Leads and Service Manager updated on progress, challenges, and performance.
• Customer Service & Communication - Liaise directly with customers to explain technical findings and resolve disputes or concerns professionally.

About you

To be successful in this role you’ll be

•  City & Guilds 1 and 2 or Advanced Diploma in Automotive Engineering or related qualifications.
• 5+ years’ demonstrated experience in the automotive industry
• Expertise in vehicle, repairs, and maintenance, with an understanding of mechanical, electrical, and hydraulic systems.
• Proficiency in using computers, diagnostic tools and repair software.
• Valid driver’s license and clean driving record
• Great team player with good communication skills
• Ability to work in a fast-paced environment and meet deadlines
• High level of attention to detail and commitment to quality standards.

• Start your journey 

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 38 markets.  We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.  We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

#LI-JB1