Training Coordinator

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Our Aftersales Support team is currently looking for a talented Training Coordinator for Barbados who will design and develop holistic training and development programs across all Aftersales teams regionally based on industry standards and best practices.  The Training Coordinator will focus on continuous development of all Aftersales resources, delivery of service excellence through exceptional customer service, technical proficiency and operational efficiency.

Here’s what you’ll be doing:

• Oversee and manage all OEM certification programs to ensure participation and compliance with OEM requirements.
• Leverage OEM and operational KPI’s to identify key areas for improvement and develop targeted training initiatives to drive improvement.
• Monitor and track training completion across dealer network and works with Aftersales managers and dealer representatives to ensure completion.
• Develop incentive programs to drive employee participation and completion of training modules.
• Coach technical trainers to improve proficiency in the delivery of training and support in the structuring of technical training modules.
• Develop and manage the annual training budget across all Aftersales departments.
• Research and recruit individual contractors, companies and/or key subject matter experts to bolster training programs.
• Leverage available online resources and content where available to support training needs.
• Design, develop and deliver training where necessary to support improvement of soft kills, introduction of new products, service or operational processes.
• Work closely with all managers to develop training initiatives which support department goals.
• Travel throughout the ICI dealer network as required.

We'll make a match if you meet the following requirements:

• Bachelor's degree &/or relevant corporate training certification
• 3+ years relevant experience as a corporate trainer
• Computer literacy with a good working knowledge of Microsoft Office
• Excellent time management, critical thinking and decision-making skills
• Exceptional communication, presentation and public speaking skills
• Knowledge of traditional and modern training methods and techniques an asset

Role Information:

• Reports to: Technical Support & Training Manager

• Location: Warrens, St. Michael

• Work Model: Hybrid

• Application Deadline: May, 16  2024

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.

We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.