Warranty Administrator

Job Title: Warranty Administrator

Location: St. Michael, Barbados

Job Details: On Site – Permanent

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Barbados, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our Aftersales Support & Service team is seeking a Warranty Administrator to join our team in Barbados. In this position you will be responsible for reviewing Warranty claims submitted, preparing, recording and submitting warranty claims to the OEM and/or distributor and reconciling them accordingly.

What you’ll do:

• Respond to all incoming correspondence in a prompt, efficient, and professional manner.
• Compile and maintain warranty data by accurately entering information into relevant reports, tracking systems, and surveys to monitor departmental performance.
• Monitor warranty processes and procedures to ensure a consistently high level of service to all stakeholders.
• Process warranty claims for all OEMs in a timely and accurate manner.
• Review the quality of warranty claims submitted and follow up with dealers to resolve discrepancies or incomplete documentation.
• Reconcile warranty receivables with payments in accordance with the appropriate accounting schedules.
• Investigate rejected warranty claims and prepare reports for submission to the relevant stakeholders.
• File, maintain, and manage all service records in compliance with OEM requirements.
• Provide training and guidance to dealers on warranty systems, procedures, and best practices.
• Perform other reasonable and related duties as required.

About you

To be successful in this role you will be:

• Qualified with an Associate Degree in Business Administration or a related qualification.
• Bringing a minimum of two (2) years’ experience in an administrative function.
• Demonstrating strong computer literacy with a good working knowledge of the Microsoft Office Suite.
• Possessing well-developed critical thinking and analytical skills.
• Exhibiting excellent written and verbal communication skills.

We offer you

At Inchcape, we are building the future of mobility, and we invite you to be part of it with us. You will join a collaborative culture that values well-being, growth, and inclusion. Through meaningful work, continuous development, and both global and local rewards, we create a work environment where people can achieve success and fulfill their aspirations.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.