Business Manager F&I

F&I Manager

Location: Kippa-Ring, Queensland

• Deliver a customer experience grounded in honesty, friendliness, loyalty, and attention to detail, creating lifelong relationships and setting Keystar apart.
• Manage and drive customer-focused sales of Finance and Insurance products, maintain strong relationships, and support the team to achieve sales and profit targets.
• Ensure strict compliance with legal and company policies, maintain thorough and accurate documentation, and follow established business processes for smooth operations.

About us:

As a distributor, we take responsibility for a brand in a given market. This means managing vehicles and parts on behalf of an OEM from the factory gate or port and then taking care of every part of the value chain, from logistics to sales to end users. We also provide Value Added Services for customers throughout the lifecycle of a vehicle.

About the role:

In this role, you'll drive customer-focused sales of Finance and Insurance products, supporting Keystar’s commitment to being Australia’s leading customer-centric automotive retailer. You’ll also help ensure strong profit performance at your Retail Centre.

Keystar offers a range of Jeep and Volkswagen vehicles, with certified Motor Technicians using genuine parts in our Kippa-Ring service department.

Responsibilities:

• Build and maintain strong customer relationships, including contacting off-site buyers, providing finance advice, and following up
• Present Finance & Insurance products, provide quotes, and complete the full finance application process with all required documentation
• Maintain accurate records, including customer files, sales logs, contracts, and perform trade-in checks, invoice preparation, and settlements
• Support Sales Consultants, communicate daily with the Sales Team and Manager, and contribute to a high-performing team environment
• Meet personal sales and gross profit targets while supporting overall Retail Centre financial and customer satisfaction goals
• Ensure full compliance with legal, financial, and company policies, including FSRA, Privacy Act, and internal procedure

About you:

• Proven experience in a client-facing or customer service role
• Full driver’s licence with a sound driving record and accreditation by relevant financier
• Strong sales and customer focus, with skills in persuasiveness, decision-making, and self-management
• Committed to continuous improvement and delivering a customer-first experience

Benefits:

• Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on 0437 131 715.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

By joining Inchcape you will become part of Inchcape Australasia. To find out more: www.inchcape.com.au