Consumer Research and Business Analysis

• $70K - $80K
• Norwest Location

About Us

Become part of the Inchcape, a global company, with a purpose to bring mobility to the world’s communities - for today, for tomorrow and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, where we proudly represent renowned brands, fulfillment, where we lead in omni-channel automotive solutions, retail, offering exceptional customer experiences, and financial services, providing tailored solutions to our brand networks, retail partners, and customers.

Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.

About the role

Help Inchcape become a truly customer-centric organization by surfacing and analyzing data and research related to our owners, customers, categories, and markets. As the central source for consumer and customer insights, you'll support marketing and other business units to make insight-driven decisions that drive growth.

Further to the above your key responsibilities will include but are not limited to the following:

• Insight Development & Reporting: Collate and maintain internal, market, and bespoke research data. Deliver actionable insights to support marketing, product planning, and other departments.
• Strategic Planning Support: Provide data analysis to guide strategic initiatives, track performance, and inform decision-making.
• Reputation Platform Management: Help manage the Reputation platform and provide reporting on customer experience metrics (NPS, NVBS, CRT).
• Project Management: Support the Strategic Programs team to ensure timely delivery of key projects.
• Collaboration: Work closely with cross-functional teams such as Centralized Marketing, Business Intelligence, Sales & Aftersales, and Ownership Experience to integrate research insights into business strategies.
• Measurement & Evaluation: Track results against campaign objectives and contribute to performance reports.
  
   

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

About you

• Experience as a data analyst
• Experience in a similar role
• Proficiency in Microsoft excel and PowerPoint
• Strong people skills

Inclusion & Diversity 

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

If you think you have what it takes, but don’t necessarily meet every single requirement, we encourage you to apply so we can have a conversation to see if you could be a great fit. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact inchcaperecruitment@inchcape.com.au.

Apply now!
Be a part of our innovative team and help shape the future of Inchcape’s customer engagement and business growth, this role offers the opportunity to make a significant impact within a dynamic company!

Please note that only short-listed candidates will be contacted and will be added to our HRIS system People Hub (SAP SuccessFactors). We take this opportunity to thank you for your interest in working with us.