DXP SUPPORT SERVICE MANAGER

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our  (DXP) platform is seeking a Support Service Manager to join our team in Colombia. The DXP Support Service Manager is responsible for ensuring the continuity, stability, and evolution of the DXP platform support services globally. The role mainly covers operations in the Americas and shares responsibility for Europe & Africa (EU&A) with the manager based in the Philippines. It operates under a follow-the-sun model to provide 24/7 support through close coordination between both regions. A structured daily handover ensures seamless operational continuity across time zones. Key duties include leading daily operations, managing incidents, and ensuring compliance with change processes. The role also requires strategic leadership to drive continuous improvement and manage a complex global service environment. 

What you’ll do

Platform Oversight and Service Health

• Oversee day-to-day operations of the DXP platform, for Application Operations AM.
• Monitor platform health through dashboards, KPIs, and leadership reports.
• Identify cross-service risks or patterns that may impact platform stability.
• Continuously learn integration tools that SAP may release in the future.
• Ensure systemic issues are escalated and tracked through the appropriate forums.

Regional and Global Coverage

• Lead operational support for the Americas region and share responsibility for Europe & Africa (EU&A) with the counterpart in the Philippines. 
• Coordinate daily handovers with the Philippines-based Senior DXP Support Service Manager to ensure seamless 24/7 coverage under the follow-the-sun model. 

Team Leadership and Development 

• Manage and develop a team of two direct reports 
• Conduct regular 1:1s, provide coaching, and support career development. 
• Align team resources and workloads with evolving business priorities. 
• Oversee performance, wellbeing, and goal setting for team members.

Compliance and Governance 

• Ensure adherence to Inchcape DDC policies, standards, and audit requirements. 
• Foster a culture of compliance, security awareness, and accountability.
• Track and close compliance or audit actions led by the team.

About you

• SAP CPI, SAP Integration Suite (8 years minimum experience).
• SAP ABAP Development (Desirable)
• Groovy/XML/WSDL/XSD, JSON, SOAP, ODATA, JDBC, REST, SFTP, AXIS, SFSF.
• SAP IDOC and RFC
• SAP Success Factors Knowledge 
• SAP life cycle implementation
• SAP Activate methodology
  
  

Soft Skills & Working Style

• Experience working in both independent and collaborative environments, with strong adaptability to shifting priorities, demands, and timelines.
• Excellent interpersonal skills with the ability to build trust, read communication styles across diverse teams, and influence stakeholders effectively.
• Strong communication skills, able to translate complex technical topics into clear, simple language for different audiences.
• Skilled in managing relationships across teams, leadership, and clients, ensuring cooperation and alignment in onsite support environments.

Problem Solving & Execution

• Strong analytical and problem-solving abilities with the capacity to prioritize and execute tasks effectively in high-pressure environments.
• Demonstrates resilience, persistence, and ownership in resolving issues and delivering timely solutions.
• Quick learner with strong technical curiosity, able to research and apply new technologies efficiently.

Customer Focus & Ownership

• Customer-oriented mindset focused on delivering excellent user experience and satisfaction.
• Strong sense of responsibility and accountability, ensuring issues are resolved with urgency and attention to detail.
• Able to remain calm under pressure, handle conflict effectively, and manage sensitive situations with professionalism and political awareness.

We offer you

Supportive Environment: Work alongside a dynamic team committed to your success.Career Growth: We're invested in your development and offer ample opportunity for advancement.Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry

Start your journey

Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role