Apprentice Parts Advisor

Apprentice Parts Advisor - Jaguar Land Rover Derby

As an Apprentice Parts Advisor, you will receive a competitive salary, excellent training & support, as well as some amazing benefits including;

• Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
• Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
• A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Life Assurance – we give you the peace of mind when you need it most
• Cycle to work scheme – get a new bike, equipment or both
• Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
• Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
• And much more….

Job Introduction

The role of a Parts Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations.

Main Responsibilities

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock Control/ Management
• Processing Warranty Claims and Payments
• Identifying Parts
• Business development/ Planning
• Marketing and Visual Merchandising
• Forecasting and Budgeting
• Managing logistics including organising and arranging deliveries

Please note; Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. The Apprentice provider will talk you through this during the application process.

The Ideal Candidate

• Customer service skills
• Sales Skills
• Organisational skills
• ICT Skills
• Complaint resolution skills
• Problem solving abilities
• Ability to work independently and as part of a team
• Flexibility
• An interest in motor vehicles
• GCSE grades 4 - 9 (or equivalent A*- C) in Mathematics and English Language

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!