Customer Relationship Specialist

Date: 17 Jun 2024

Location: Derby, United Kingdom

Company: inchcape

Customer Relationship Specialist – Toyota Derby

 (Salary £28,560 pa with OTE £34k)


Create experiences you can be proud of.

The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Toyota is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. 


Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep returning whilst spreading the good news about their experience. The Customer Relationship Specialist will oversee the customer journey from point of order to point of delivery.


What we can offer you

  • 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme and Sharesave scheme to grow your savings
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • An internal colleague recognition system to celebrate achievements
  • A community volunteering day 



What you’ll do day to day

Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle

Provide accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery

Explain, facilitate and confirms with the customer any additional products and accessories purchased prior to vehicle collection.

Ensure every vehicle is prepared correctly for each customer on their vehicle collection day including pre-populating in-car systems, quality checks, handover blueprint etc.

Ensure the vehicle orders are accurate as per the customer order requirements.

Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.

Ensure relevant compliance is in accordance with company and industry policies and guidelines. 



Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

  • Ability to provide a first-class customer service with energy and enthusiasm
  • An effective multitasker who is methodical and efficient
  • Has a genuine desire to help people and the team
  • Attention to detail
  • Excellent listening and communication skills


Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us − you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.


At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!