Digital Workplace Analyst

Key Responsibilities:

• Provide IT support for end users – both remote and on-site
• Diagnose and resolve hardware, software, and network issues
• Application support – troubleshooting and user assistance
• Document incidents and actions in ITSM tools
• Install, update, and manage the lifecycle of end-user devices
• Ensure compliance with IT security policies and industry standards (ITSM, NIST, ITGC)
• Collaborate with technical teams and escalate complex issues when needed
• Build strong internal user relationships and deliver high-quality support

Requirements:

• Communicative level of English
• Knowledge of Office 365
• General understanding of networking, Active Directory, and end-user device management
• Troubleshooting skills for technical issues
• Experience with ITSM tools and remote support solutions
• Strong soft skills and effective communication
• Independence and accountability
• Willingness to learn and develop technical expertise