Dealer Support - Parts

Parts Dealer Support – Inchcape New Zealand (Hybrid Role)

Ready to make an impact in the automotive industry? Inchcape New Zealand is seeking a dedicated Parts Dealer Support professional to join our team. You’ll play a crucial role in providing exceptional service to our dealer network, improving inventory management, and resolving dealer issues with a focus on quality and efficiency. If you're passionate about customer service, problem-solving, and driving success, this is the perfect opportunity to advance your career with a global leader in the automotive industry.

About Us

Inchcape is a global company with a mission to bring mobility to communities worldwide. With a diverse portfolio across distribution, retail, and financial services, we represent renowned automotive brands and lead in omni-channel solutions. Join our team of over 1,400 dedicated professionals across Australia and New Zealand.

Explore more about us at www.inchcape.com.au.

About the Role

As a Parts Dealer Support, you'll provide exceptional support to our dealer network, focusing on inventory management, parts interpretation, and resolving customer issues. Your role will directly impact service excellence and strengthen our brand partnerships.

This is a hybrid role, offering you the flexibility to work 3 days in the office and 2 days from home, giving you the best of both worlds!

Key Responsibilities:

• Dealer Support: Handle dealer inquiries, orders, and issues efficiently to deliver a positive experience and strengthen relationships.
• Inventory & Forecasting: Support inventory management, forecasting, and procurement to meet service level agreements.
• Incident Resolution: Resolve customer incidents and disputes quickly to enhance dealer relationships.
• Process Improvement: Identify and implement opportunities to improve service delivery and parts distribution processes.
• Collaboration: Work closely with internal teams (inventory, logistics, customer service) to ensure smooth operations.
• Parts Interpretation: Assist dealers with parts catalogues, technical inquiries, order assistance, and pricing.

Key Requirements:

• Previous experience in customer service or dealer support, ideally in the automotive or parts industry.
• Strong understanding of inventory management and procurement.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and collaborate across teams.
• Proactive approach to process improvement.

Why Join Us?

• Hybrid Work: Enjoy the flexibility of working 3 days in the office and 2 days from home.
• Flexible Work Policy: We support a work-life balance.
• Ongoing Training: Continuous learning and development opportunities.
• Career Growth: Clear career paths with room to grow.
• Supportive Team Culture: A positive, inclusive, and collaborative work environment.

Inclusion & Diversity

At Inchcape, we are committed to creating an inclusive culture where everyone can belong and succeed. We encourage applications from all backgrounds and identities.

Apply Now!

If you're an organized, proactive, and customer-focused professional, we want to hear from you! Apply now and join a dynamic team where you can make a real impact.

We thank you for your interest in Inchcape. Only shortlisted candidates will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.