Dealer Support

Job Title:  Dealer Support

Location:  Auckland

Job Details:

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Inchcape Australia, part of Inchcape’s global network. You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Inventory Parts Department is seeking a Dealer Support to join our team in Auckland, New Zealand. In this position, you will assist the inventory team, achieve best practice development in forecasting, procurement, inventory control, supplier and customer relationship management to meet our Customer’s Service Level requirements. To effectively support the parts operations team to coordinate and resolve all customer incidents and disputes. To identify opportunities within our operations which will improve our service delivery to our customer’s Dealers and drive change management to achieve these benefits optimize performance, and drive business growth.

What you’ll do 

• Add value to our Brand Partners by being the primary point of contact for Parts customers for parts enquiries, customer complaints and any other miscellaneous enquiries.
• Assist Dealers with parts interpretation, technical parts enquiries, order assistance, parts ETA, order cancellation, EPC and Dealer Portal assistance and ad-hoc enquiries or requirements.
• Ensuring customer data is maintained in line with the Brand Partners database.
• Represent Autonexus and liaise with our Brand Partners and freight providers and openly report and discuss current trends, identify problem areas that require action and update all departments on AIMS and freight performance.
• Administer ad-hoc Sales Order, VOR and Credit Order entry, maintenance and/or approvals on behalf of our Brand Partner.
• Assisting our Brand Partners with technical input towards parts catalogues as well as various parts master data requirements, such as supersession maintenance, pricing, parts activation, parts applicability to market etc.

About you to be successful in this role you will be:

• Previous experience in Dealer Support and understanding of parts interpretation.
• Team player.
• Customer Support oriented.
• People management experience.
• Intermediate MS Office package skills.
• Previous IDS and/or SAP and/or Magix experience

We offer you

• Benefit from clear career paths, continuous learning opportunities.

• Enjoy extra leave days including a Wellbeing Day.

• Access comprehensive health and life insurance.

• Enjoy exclusive colleague perks, including discounts on vehicle purchases and more.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.