Dealer Support

Ready to make an impact in the automotive industry? As a Parts Dealer Support at Inchcape New Zealand, you’ll play a key role in delivering exceptional service to our dealer network, driving improvements in inventory management, and resolving dealer issues with a focus on quality and efficiency. If you're passionate about customer service, problem-solving, and making a difference, this is the perfect opportunity to grow your career and be part of a leading brand that puts our dealers first.

About Us

Become part of the Inchcape, a global company, with a purpose to bring mobility to the world’s communities - for today, for tomorrow and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, where we proudly represent renowned brands, fulfillment, where we lead in omni-channel automotive solutions, retail, offering exceptional customer experiences, and financial services, providing tailored solutions to our brand networks, retail partners, and customers.

Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.

About The Role 

We are seeking a dedicated and dealer-focused Parts Dealer Support to join our team. In this role, you will play a pivotal part in achieving our business goals by providing exceptional support to our dealer network, enhancing their experience and reinforcing our commitment to a Customer-First culture. Your ability to effectively handle dealer inquiries, assist in parts interpretation, manage inventory, and resolve customer incidents will directly contribute to our service excellence and the growth of our Brand Partner relationships. If you are passionate about customer service, inventory management, and problem-solving, this is the perfect opportunity to make an impact!

Key Responsibilities:

Dealer Support: Provide high-quality support to dealer contacts, ensuring all inquiries, orders, and issues are handled efficiently and professionally. Deliver a positive experience that reflects our brands and contributes to a strong partnership with our dealers.

Inventory & Forecasting Assistance: Work closely with the inventory team to support best practices in forecasting, procurement, and inventory control. Help manage supplier relationships and ensure inventory meets customer service level agreements.

Incident & Dispute Resolution: Assist in coordinating and resolving customer incidents and disputes, ensuring swift and satisfactory resolutions that enhance dealer relationships and promote a positive customer experience.

Process Improvement: Identify and implement opportunities within our operations to improve service delivery. Drive change management initiatives to optimize parts distribution processes and meet dealer needs more effectively.

Collaboration: Partner with internal teams (inventory, logistics, customer service) to ensure alignment and smooth execution of all distribution-related activities. Support the ongoing development and growth of our parts operations.

Parts Interpretation: Assist the dealer network with parts interpretation through the use of electronic parts catalogues, technical parts enquiries, order assistance, parts ETA’s and pricing, Dealer Portal assistance and ad-hoc enquiries or requirements.

Key Requirements:

• Previous experience in a customer service or dealer support role, ideally within the automotive or parts distribution industry.
• Strong understanding of inventory management, forecasting, and procurement practices.
• Excellent problem-solving skills with a focus on resolving customer issues in a timely and effective manner.
• Strong communication skills, with the ability to build relationships with both internal teams and external dealers.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• A proactive approach to identifying opportunities for process improvement and driving positive change.

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.

Inclusion & Diversity 

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

If you think you have what it takes, but don’t necessarily meet every single requirement, we encourage you to apply so we can have a conversation to see if you could be a great fit. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact inchcaperecruitment@inchcape.com.au.

Apply now!
This is an exciting opportunity to join a dynamic and supportive team, where you’ll have the chance to make a real impact on our customer experience. Inchcape offers a collaborative work environment with a strong focus on continuous improvement and growth.

If you are an organized, proactive, and customer-focused professional looking to further your career, we want to hear from you!

Please note that only short-listed candidates will be contacted . We take this opportunity to thank you for your interest in working with us.