Project Support

Project Support
Location: Auckland

Are you organized, detail-oriented, and passionate about customer service? Inchcape New Zealand is seeking a Project Support professional to assist with managing customer cases and warranty processes. You'll work closely with our Authorized Dealer Network, OEMs, and internal teams to ensure smooth and efficient operations.

About Us

Inchcape is a global leader in automotive services, with over 1,400 team members across Australia and New Zealand. We represent top automotive brands and specialize in delivering exceptional customer experiences.

Learn more at www.inchcape.com.au.

About the Role

In this Project Support role, you'll provide administrative support, resolve customer cases, process claims, and maintain accurate records. This position is perfect for someone with automotive industry experience who is focused on delivering excellent service and ensuring customer satisfaction.

Key Responsibilities

• Maintain accurate records of transactions, claims, and documentation.
• Collaborate with internal teams and dealers to resolve service and warranty issues.
• Track warranty loan cars and support vehicle logistics.
• Manage escalations related to service, warranty, and claims.
• Communicate clearly with both internal and external stakeholders.

Why Join Us?

• Flexible Work Policy – Encourages work-life balance.
• Training and Development – Ongoing opportunities for growth.
• Supportive Environment – A positive, team-oriented culture.

About You

• Experience in a similar role.
• Strong organizational and attention-to-detail skills.
• Proficient in Excel and enterprise software (SAP).
• Excellent communication skills (written and verbal).
• Automotive aftersales or customer service experience (desirable).

Inclusion & Diversity

At Inchcape, we value diversity and are committed to an inclusive workplace. We encourage applicants from all backgrounds to apply. If you require accommodations during the recruitment process, please contact inchcaperecruitment@inchcape.com.au.

Apply Now!

If you’re an organized, proactive professional, apply today to join our supportive Auckland team!

Note: Only shortlisted candidates will be contacted and added to our HRIS system, People Hub (SAP SuccessFactors). Thank you for your interest in Inchcape.