Technical Service Manager - KGM

About Us

Become part of the Inchcape, a global company, with a purpose to bring mobility to the world’s communities - for today, for tomorrow and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, where we proudly represent renowned brands, fulfillment, where we lead in omni-channel automotive solutions, retail, offering exceptional customer experiences, and financial services, providing tailored solutions to our brand networks, retail partners, and customers.

Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.

About the Role:

An opportunity has arisen for a highly motivated and enthusiastic Technical Service Manager to join the team in Auckland NZ.

As the Automotive Technical Service Manager, you will be responsible for leading and managing our dealer network to ensure prompt and effective resolution of customer inquiries and technical issues. You will play a critical role in providing expert guidance and support to our dealers, to uphold our reputation for excellence in technical assistance.  This role is responsible for supporting the dealer network offering technical support across our brands.

Further to the above the duties and responsibilities will include but are not limited to the following:

• Lead, mentor, and motivate our dealers technicians to deliver exceptional customer service and technical assistance.
• Develop and implement strategies to optimize technical support processes and improve efficiency.
• Establish and maintain effective communication channels with dealers, and internal stakeholders to ensure timely resolution of technical issues.
• Provide technical expertise and guidance to support team members in troubleshooting complex automotive systems and components.
• Collaborate OEMs to relay customer feedback and contribute to product improvement initiatives.
• Analyze technical support data and metrics to identify trends, patterns, and areas for improvement.
• Stay updated on industry trends, advancements, and best practices in automotive technology and technical support.

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more. 

• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards - We recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Want to know more about what it is like to work at Inchcape? Visit our website to discover more about our workplace culture.

About you:

• Proven experience in a technical support or customer service management role within the automotive industry.
• Strong technical expertise in automotive systems, diagnostics, and repair procedures.
• Excellent leadership and management skills with a track record of building and motivating high-performing teams.
• Exceptional communication and interpersonal skills with the ability to effectively interact with customers and internal stakeholders.
• Analytical mindset with the ability to analyze data and metrics to drive informed decision-making.
• Customer-focused approach with a commitment to delivering outstanding customer service.
• Proficiency in relevant software applications and tools for technical support management.
• Exposure to the management and operations of vehicle service departments within a dealership environment or similar
• Be technically competent in all areas of the modern motor vehicle 
• Have experience and the ability to build, lead and sustain high performing teams
• A full New Zealand drivers licence
• Tertiary qualifications in business or a related discipline within the automotive industry 

Apply now!
If you this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company!