Technical Service Manager - LDV

Technincal Services Manager - LDV
Location: East Tamaki, NZ 
Compnay: Inchcape New Zealand 

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape New Zealand, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our team is seeking an experienced Technical Service Manager to support the LDV dealer network across New Zealand. In this pivotal role, you will work closely with a dynamic and diverse network of dealerships, ensuring technicians are equipped with the skills, knowledge, and training required to accurately diagnose and resolve technical issues. Bringing your passion for quality and continuous improvement, you will play a key role in driving technical excellence, supporting network capability, and enhancing overall service standards across the brand.

What you’ll do:

• Assist dealership technicians and Aftersales Managers with diagnosing and resolving product-related issues
• Manage and monitor the Technical Support Request system (TSR) to identify trends and drive timely resolutions
• Support safety-related recalls and service campaigns in line with New Zealand legislation and industry standards
• Coach and mentor technicians to improve capability and prevent recurring technical issues
• Provide on-site technical support and training through regular visits to the dealer network
• Collaborate with internal stakeholders and engineering teams to support product improvement and issue resolution
• Partner with the training team to deliver and continuously improve technical training programs across the network

About You

• Technical experience within automotive distribution or workshop environments
• Strong technical knowledge across modern vehicle systems and diagnostics
• Confident using systems and tools, with solid Excel and reporting capabilities
• Proven ability to coach, mentor, and build capability within technical teams
• Strong stakeholder engagement skills, with the ability to build trusted relationships across networks
• A proactive and solutions-focused mindset, with strong critical thinking and decision-making ability
• Excellent communication skills, with the ability to influence, engage, and drive results

Why join Inchcape?

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards – we recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.