Retail Client Experience Specialist

Job Details: On site / Permanent

Location: Espoo, Finland

Reporting to: Retail Client Experience Manager

Apply by: 1st May 2026 

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Are you looking for a new challenge? Are you our next Retail Client Experience Specialist?

As Retail Client Experience Specialist, you play a key role in delivering the modern luxury experience of the Jaguar Land Rover brands while ensuring that client interactions meet the highest standards of service.

Acting as the first point of contact, you will ensure every client enjoys a seamless, welcoming, and memorable luxury experience from the moment they enter the showroom. Working closely with sales, service, and marketing teams, you will help bring Inchcape’s Client First Culture to life and play a key role in shaping exceptional client journeys across all touchpoints.

What you’ll do

Client Experience & Front-of-House

• Be the first point of contact, creating a warm, professional, and welcoming luxury experience
• Ensure every client journey is seamless, personalised, and memorable
• Direct clients efficiently to the right specialist based on their needs

Client Relationship Management

• Manage all incoming enquiries (walk-ins, calls, and online leads) with care and accuracy
• Maintain high-quality client data to support personalised engagement
• Proactively follow up with clients to strengthen relationships and increase satisfaction

Showroom & Operational Excellence

• Oversee front desk and day-to-day showroom operations
• Coordinate with suppliers and manage orders and invoicing
• Support smooth showroom flow and presentation at all times

Collaboration & Engagement

• Work closely with Sales, Product, Service, and Marketing teams to ensure a consistent client experience
• Support events, launches, and engagement initiatives alongside the Customer Experience Manager
• Contribute ideas and feedback to continuously improve the retail experience

About you

Experience & Skills

• 1–2 years’ experience in luxury retail, hospitality, concierge, or guest services
• Comfortable using CRM systems and Microsoft Office tools
• Strong multitasking and time-management abilities

Client-Centric Approach

• Always striving to exceed expectations and deliver outstanding service

Communication & Relationship Building

• Confident, professional communicator who builds trust easily with diverse clients
• Skilled at creating long-lasting client relationships

Problem Solving & Mindset

• Solution-oriented with a proactive and positive attitude
• Calm and effective in resolving issues and handling client needs

Additional Experience, Skills and / or interests

• Fluency in Finnish and English, both spoken and written
• Valid driving licence and confidence in driving vehicles
• Interest or experience in digital marketing, content creation, social media, or newsletters is a strong plus

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.