GOVERNANCE ENGINEER

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

We are looking for a Governance Engineer who will ensure strong IT governance, process maturity, and service quality within IT Operations. This role is responsible for defining, executing, monitoring, and auditing ITSM processes to ensure compliance with SLAs, KPIs, global standards, and ITIL best practices. Working closely with operational and global service management teams, the role supports risk management, service assurance, and continual service improvement across the organization.

What you’ll do

• Define, execute, and audit ITSM governance processes, ensuring alignment with ITIL and global standards
• Monitor and manage SLA, OLA, and KPI compliance, including service performance trends and escalations
• Conduct process maturity assessments, audits, and internal reviews, maintaining action plans and follow‑ups
• Oversee Incident, Problem, and Change Management execution and governance
• Analyze operational data and trends using ITSM tools to produce management and executive reports
• Maintain and govern ITSM documentation, service catalog, SLA portfolio, and process definitions
• Support service resilience initiatives including Business Impact Analysis (BIA) and Disaster Recovery Planning (DRP)

About you

• Experience in IT governance, ITSM, or service management roles within IT Operations
• Solid knowledge of ITIL (v3 or v4) and ITSM process frameworks
• Hands-on experience with ITSM tools (e.g., ManageEngine or similar platforms)
• Experience conducting audits, managing evidence, and supporting compliance activities
• Strong analytical skills with the ability to identify trends, risks, and improvement opportunities
• Excellent communication skills with the ability to work across technical and non-technical stakeholders
• Strong organizational skills and attention to detail in a process-driven environment

We offer you

• Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
• Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
• Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.
• Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
• Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.
• Special Leave: Celebrate your birthday with a dedicated day off just for you.
• Work Tools: Get the equipment you need to perform your role effectively.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more www.inchcape.com

Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale. Learn more about us here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role