CUSTOMER COMMUNICATION AGENT

About Inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. Our diverse Inchcape global team of over 17,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry. Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new future!

TOYOTA Hellas S.A. is member of Inchcape Plc Group of Companies, and the market leader in Greece representing TOYOTA Motor Corporation products under the brand names of TOYOTA and LEXUS for over 30 years, striving to provide ultimate customer experience.

If you share our values to 'deliver great experiences through fresh thinking and working better together’ we encourage you to apply. You may be just the right person for this or other roles, so grab the opportunity to work for the leading automotive company in Greece!

Toyota Hellas is seeking for a Customer Communication Agent.

Key Responsibilities:

• Ensures customer contacts are handled promptly and efficiently in line with company policies and service standards
• Monitor open cases and follow up with internal departments/retailers to ensure timely resolution and proactive customer updates
• Aims to enhance customer satisfaction and contribute to maintaining a strong brand reputation
• Escalates serious customer cases directly when necessary
• Log all customer data and case information and properly within the CRM system
• Identify recurring issues or trends and provide feedback to management for process improvement

Qualifications:

• 1-2 years of experience in customer service
• Excellent communication, problem-solving, and analytical skills
• Excellent command of English and Greek languages
• Strong organizational and time-management skills
• Proactive mindset with attention to detail
• Knowledge of CRM systems and data protection practices will be considered a plus

Company offers:

• Competitive remuneration package
• Group Life & Medical plan
• Pension plan
• Annual Bonus
• Monthly Vouchers 
• Teleworking allowance
• Hybrid working scheme
• Employee discounts on products & services
• Continuous learning & development opportunities

Toyota Hellas is an equal opportunities employer, making recruitment decisions based on the individuals and their qualifications against job requirements. We value diversity and inclusion at our company keeping sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics out of our recruitment process. We have zero tolerance on harassment or discrimination as our individual experiences and overall diversity is our key strength